IT Operations Technician: Service Delivery & Systems

Hartley Resourcing; Nursling; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT services provider in Nursling is seeking an IT Operations person to join a dedicated team. The ideal candidate will oversee IT performance, ensure compliance, and drive service improvements. This role requires solid experience in IT operations, particularly with Microsoft 365. Strong knowledge in networking fundamentals and ITIL principles is essential. The company values its staff, offering a supportive and friendly work environment.

Qualifications

• Proven experience in IT operations for organizations with 50-300 users.
• Hands-on experience with Microsoft packages used in IT.
• Understanding of patch management and system monitoring.

Responsibilities

• Manage operational performance and IT system stability.
• Ensure service compliance and address technical risks.
• Drive process improvements aligned with ITIL practices.

Skills

IT operations experience

Microsoft 365

Networking fundamentals

ITIL principles

System monitoring

Calm decision-making

Tools

Windows Server

Active Directory

Hyper-V

SQL database administration

Job description

A leading IT services provider in Nursling is seeking an IT Operations person to join a dedicated team. The ideal candidate will oversee IT performance, ensure compliance, and drive service improvements. This role requires solid experience in IT operations, particularly with Microsoft 365. Strong knowledge in networking fundamentals and ITIL principles is essential. The company values its staff, offering a supportive and friendly work environment.