IT Operations Administrator

Additional Resources; United Kingdom; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading IT solutions provider in the United Kingdom seeks an IT Operations Administrator. This role involves supporting daily operations in sales, purchasing, and customer support, with a salary range of £35,000 – £40,000. You will manage order processing, liaise with vendors, and provide customer support. Candidates should have experience in a similar role and be proficient in Microsoft 365. The position offers hybrid working options after probation and opportunities for career development.

Benefits

Competitive salary

Career development opportunities

Collaborative team environment

Qualifications

• Experience as an IT Operations Administrator, Sales Support Administrator, or similar role.
• Proficient in Microsoft 365 applications: Outlook, Excel, Word.
• Ability to manage tasks in a fast-paced environment.

Responsibilities

• Support day-to-day operations across sales administration and customer operations.
• Liaise with vendors for pricing and availability.
• Provide first-line customer support and manage service level agreements.

Skills

Sales support

CRM systems

Microsoft 365

Organisational skills

Multitasking

Education

Experience in IT Sales & Operations Administration

Tools

HubSpot

Salesforce

Job description

An opportunity has arisen for an IT Operations Administrator to join a well‑established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.

As an IT Operations Administrator, you will be supporting day‑to‑day operations of the business across sales administration, purchasing, finance, and customer operations. This role offers salary range of £35,000 – £40,000 and hybrid working options after probation.

Responsibilities

• Sales support including pricing, documentation, deal registration, and order status updates.
• End‑to‑end order management, from placement to delivery, with accurate CRM and system records.
• Vendor and distributor liaison for pricing, availability, lead times, and portal management.
• Licence, subscription, maintenance, and renewal tracking with proactive notifications.
• Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
• Credit control support, payment chasing, and coordination with finance/accounting systems.
• First‑line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
• Contract, SLA, database, and compliance (including GDPR) management.

Qualifications

• Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Coordinator, Support Coordinator or in a similar role.
• Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology‑led organisation.
• Skilled in Microsoft 365 (Outlook, Excel, Word).
• Strong administrative and organisational skills.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.
• Experience using CRM systems (e.g. HubSpot, Salesforce) would be desirable.

Benefits

• Competitive salary.
• Opportunity to grow within a fast‑moving IT business.
• Supportive and collaborative team environment.
• Exposure to leading technology vendors and solutions.
• Ongoing career development opportunities.

If you're a polished, ambitious IT reseller professional ready to step into leadership or already managing a team and want more influence and reward this is a standout opportunity.

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