We are seeking an experienced Infrastructure & Security Analyst to join our IT team. This is a hands‑on role requiring strong technical expertise across Microsoft cloud and on‑premises infrastructure, with a particular focus on Azure, Entra ID, Intune, and enterprise security platforms.
This is a hybrid position with some on‑site presence required at our flagship HQ in Worthing.
What You'll Be Doing:
- Provide 2nd/3rd line technical support for infrastructure and security services
- Act as a first point of escalation for the IT Service Desk team
- Manage and support Active Directory and Entra ID (identity and access management, group policies, conditional access, authentication methods).
- Configure, deploy, and support devices and applications via Microsoft Intune, including application packaging, compliance policies, and device management.
- Investigate, triage, and respond to security incidents using Microsoft Defender XDR and Microsoft Sentinel.
- Conduct proactive monitoring and maintenance of infrastructure and security systems, ensuring stability, compliance, and performance.
- Work with vulnerability management tools to identify, assess, and remediate risks.
- Collaborate with project teams to deliver new solutions and enhance existing services.
- Maintain clear documentation of systems, processes, incidents, and changes.
- Contribute to the continuous improvement of IT and security operations, recommending enhancements where appropriate.
What Experience & Skills You Need:
- Proven experience in an Infrastructure or Security Support or Analyst role (not entry level).
- Strong knowledge of Microsoft Azure (compute, storage, networking, RBAC).
- Hands‑on experience with Active Directory & Entra ID (hybrid identity, conditional access, MFA).
- Practical knowledge of Intune (device enrolment, configuration profiles, application packaging/deployment).
- Experience with Microsoft Defender (Endpoint, Office 365, Identity) and Microsoft Sentinel (incident analysis, KQL queries).
- Good understanding of ITIL processes (incident, problem, change management).
- Experience providing second and third line support within a complex IT environment.
- Strong troubleshooting and analytical skills.
- Excellent communication skills, with the ability to explain technical issues to both technical and non‑technical stakeholders.
What We Can Offer You:
- Private Healthcare (access to remote GP & Counselling) for peace of mind
- On‑site Parking for convenience and cost efficiency
- Annual Wellbeing Reimbursement to care for your mind and body
- Pension Plan to secure your future
- Cycle‑to‑work Scheme to stay active and eco‑friendly
- Enhanced Parental Pay to support new families
- Referral Bonus to benefit from recommending talent
- Proactive and self‑motivated, with a continuous improvement mindset.
- Strong problem‑solving ability and a structured approach to incident response.
- Collaborative team player who can also work independently.
- Able to prioritise effectively in a fast‑paced environment.