IT Helpdesk Support Technician

Travail Employment Group; England; On-site; GBP 40,000; Full time

Job summary

A recruitment agency seeks an IT Helpdesk Technician for a full-time, office-based role in Northamptonshire. Candidates must have a Full UK Driving Licence for occasional travel. Responsibilities include providing first-level support for hardware and software issues, troubleshooting IT equipment, and maintaining records in the company's ticketing system. This role offers a competitive salary of £40,000 plus benefits such as a pension plan, on-site parking, and 25 days of holiday. Immediate interviews available.

Benefits

Employer contributory pension

On-site parking

Free fruit available all day

25 days holiday plus Bank holidays

Qualifications

• Proactive IT Helpdesk Support Technician.
• Full UK Driving Licence required.
• Experience with desktops and mobile devices.

Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Respond to helpdesk tickets, emails, and calls in a timely manner.
• Troubleshoot and resolve IT equipment issues.

Skills

Customer service orientation

Troubleshooting

Technical support

Hardware support

Software support

Network support

Tools

IT ticketing systems

Windows OS

Network systems

Job description

IT Helpdesk Technician

1st Line Support ( Hardware & Software)

Northamptonshire

Full time Permanent Role

Monday - Friday between 9.00 - 17.30 Mon-Thurs and 09.00 - 17.00 on Fridays (1hr lunch)

Office based

Full UK Driving Licence required (occasional travel to other UK offices)

£40,000 Basic Plus benefits to include Employer contributory pension, on site parking, Kitchen area, Free Fruit available all day 25 days holiday plus Bank holidays.

Are you a proactive and customer-focused IT Helpdesk Support Technician that loves to resolve IT related issues?

Due to an internal move, we have a fantastic 1st line Helpdesk Technician role just come in from our long standing Engineering client based in the Northamptonshire areas.

This will be a hands-on IT Helpdesk Technician role supporting with desktops, mobile devices , network systems and global software platforms. No two days will be the same.

Duties of the role will include

• Providing first-level support for hardware, software, and network issues.
• Responding to helpdesk tickets, emails, and calls in a timely and professional manner.
• Troubleshooting and resolving issues related to desktops, laptops, printers, mobile devices, and other IT equipment.
• Installing, configure, and maintaining software and hardware according to company standards.
• Escalating complex issues to Group IT or relevant third-party vendors when necessary.
• Maintaining accurate records of support requests and resolutions using the company's ticketing system.
• Supporting on boarding and off boarding processes, including device set up and user account management.
• Ensuring compliance with IT security policies and procedures.
• Collaborating with the Group IT team to implement global initiatives locally
• Assisting with local IT projects and infrastructure upgrades as needed.
• Providing support to the Group IT helpdesk as required, contributing to global ticket resolution and cross-site collaboration.

There may be a requirement occasionally visit other offices in the UK so a Full UK Driving Licence is essential.

We are looking to fill this role asap for our client who employees over a 100 UK based staff and 3,000 employees worldwide.

Interviews being held as soon as possible.

If you feel this role is right for you, please send your CV to us today. Do call our Travail Wellingborough Branch if you would like to discuss this role in more detail.

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.