IT Help Desk Technician (Tiers 1,2,3)

Information Technology; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A tech organization is seeking a Help Desk Technician to provide first-level IT support across various technical issues, including software and networking problems. The ideal candidate will have extensive experience with Windows OS, networking, and ticket-based systems. A Bachelor’s degree in a related field or equivalent experience is preferred. Join us to contribute to our mission in an innovative environment.

Qualifications

• At least 4 years of minimum related experience.
• Communicates effectively to identify technical needs.
• Facilitates effective team interaction and appreciates contributions.

Responsibilities

• Provide first-level IT support for various technical issues.
• Collaborate with engineers to resolve problems.
• Organize client needs through ticket-based system.
• Document work for internal and customer needs.

Skills

Interpersonal skills

Written communication skills

Teamwork experience

Repairing Windows OS

General networking

Ticket-based helpdesk systems

Telephony/VOIP experience

CompTIA certifications

DNS knowledge

Understanding of TCP/IP

Active Directory experience

Education

Bachelor’s degree in Management Information Systems/Computer Science

Tools

HTML5

CSS3

JavaScript/jQuery

PHP5

MySQL

Job description

Overview

A CALL TO ACTION VOLUNTEERS : Dear New Earthers and Resonant Hearts, Due to the exciting expansion in manifestation and growth we are happily experiencing, the Technical Support Team is looking for a Help Desk Technician (Tier 1,2,3). As the Help Desk Technician, you will report to the Director of Information Technology. IT Helpdesk is responsible for all first-level issues that come, including helping with software issues, light networking problems, software installation, computer deployment/prep/cleaning/repair, malware cleaning, and other related topics and responsibilities, as well as being passionate about their contribution to the organization. This position calls for direct feedback and consultation with development engineers on problem resolution.

Responsibilities

• Provide first-level IT support for software issues, light networking problems, software installation, computer deployment/prep/cleaning/repair, malware cleaning, and related topics.
• Collaborate with development engineers on problem resolution and provide direct feedback.
• Manage workload in a ticket-based helpdesk system to organize client needs.
• Document work performed for internal needs and customer delivery purposes.

Required Skills

• Strong interpersonal, people, and written skills; team-based work experience is beneficial but not required.
• Experience in supporting, repairing, deploying Windows desktop OS computers.
• General networking experience including supporting firewalls, switches, routers, and access points.
• Experience with ticket-based helpdesk systems.
• Experience with Telephony/VOIP.
• CompTIA A+, Network+, Security+ or Microsoft certifications.
• Working knowledge of DNS, DHCP, TCP/IP.
• Experience with Active Directory/Exchange.

Technical Experience

• HTML5
• CSS3
• JavaScript/jQuery/JSON
• PHP5
• SQL (MySQL)

Education and Qualifications

Bachelor’s degree in Management Information Systems / Computer Science or equivalent experience (4+ years minimum related).

Communication

Communicates effectively to identify needs and evaluate alternative technical solutions. Builds a knowledge base of systems and objectives. Facilitates team meetings effectively and communicates difficult/sensitive information tactfully. Delivers engaging, informative, well-organized presentations. Resolves and/or escalates issues in a timely fashion.

Teamwork

Facilitates effective team interaction. Acknowledges and appreciates each team member’s contributions. Effectively utilizes each team member to their fullest potential.

If this is you, please send an expression of interest and a CV describing your experience. Thank you and Blessings! New Earth Projects Team