IT Field Technician: Onsite & Remote Support Pro

Apogee Corporation; Preston, Liverpool, Carlisle, Blackburn; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Enhanced DBS check

Enhanced family friendly benefits (m..

2 paid days off per year for voluntary

Staff Reward Scheme

Life assurance 4 x salary

Sponsorship for professional dev.

Employee Assistance Programme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

HP Employee discount programmes

Job summary

Apogee Corporation is hiring an IT Field Technician to support customers in Preston, Liverpool, Carlisle and surrounding areas. The role blends onsite visits with remote support, focusing on diagnosing and repairing laptops, desktops, and RPOS systems with strong emphasis on first-time fix and excellent customer service.

You will install and configure operating systems, troubleshoot hardware/software issues, and maintain documentation while adhering to data protection and security procedures.

Qualifications

• Proven experience in laptop or PC hardware repair or IT support.
• Strong understanding of hardware, software, and operating systems (Windows experience essential, macOS or Linux beneficial).
• Experience using diagnostic tools and fault-finding techniques.
• Confident troubleshooting skills across hardware and basic networking issues.
• Strong communication and customer service skills.
• Ability to work independently and manage your own workload.

Responsibilities

• Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices
• Installing, configuring, and maintaining operating systems including Windows and other common platforms
• Supporting users onsite and remotely, providing clear and practical guidance
• Carrying out repairs, component replacements, and system upgrades
• Troubleshooting printers, connectivity issues, and RPOS hardware
• Completing accurate job records, service notes, and repair documentation
• Following data protection, backup, and security procedures
• Escalating more complex issues when required
• Maintaining high standards of customer service and communication
• Keeping up to date with hardware tools, technologies, and repair methods

Skills

Laptop repair

Hardware knowledge

Windows OS

Remote support

Troubleshooting

Communication

Independent work

Tools

Diagnostic tools

Job description

Apogee Corporation is hiring an IT Field Technician to support customers in Preston, Liverpool, Carlisle and surrounding areas. The role blends onsite visits with remote support, focusing on diagnosing and repairing laptops, desktops, and RPOS systems with strong emphasis on first-time fix and excellent customer service.

You will install and configure operating systems, troubleshoot hardware/software issues, and maintain documentation while adhering to data protection and security procedures.