Field Service Technician: Onsite & Remote IT Support

Apogee Corporation; Manchester; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Enhanced DBS

2 paid days off per year for voluntary

Staff Reward Scheme

Life assurance 4 x salary

Sponsorship for professional develop.

Employee Assistance Programme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events and recognition

HP Employee discount programmes

Job summary

Apogee Corporation seeks an IT Field Technician to join our Managed Desktop Services team in the Manchester area. You will diagnose, repair and maintain laptops, desktops, RPOS systems and related hardware, combining on-site visits with remote support to keep client systems running smoothly.

Expect a hands-on role that values first-time fix quality, clear communication, and excellent customer service. The standard pattern is Monday to Friday, 08:30–17:30, with DBS checks required for offers.

Qualifications

• Proven experience in laptop or PC hardware repair or IT support.
• Strong understanding of hardware, software, and operating systems (Windows experience essential, macOS or Linux beneficial)
• Experience using diagnostic tools and fault-finding techniques
• Confident troubleshooting skills across hardware and basic networking issues
• Strong communication and customer service skills
• Ability to work independently and manage your own workload

Responsibilities

• Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices
• Installing, configuring, and maintaining operating systems including Windows and other common platforms
• Supporting users onsite and remotely, providing clear and practical guidance
• Carrying out repairs, component replacements, and system upgrades
• Troubleshooting printers, connectivity issues, and RPOS hardware
• Completing accurate job records, service notes, and repair documentation
• Following data protection, backup, and security procedures
• Escalating more complex issues when required
• Maintaining high standards of customer service and communication
• Keeping up to date with hardware tools, technologies, and repair methods

Skills

Laptop repair

Hardware troubleshooting

Windows OS

Networking basics

Customer service

Independent work

Tools

Diagnostic tools

Job description

Apogee Corporation seeks an IT Field Technician to join our Managed Desktop Services team in the Manchester area. You will diagnose, repair and maintain laptops, desktops, RPOS systems and related hardware, combining on-site visits with remote support to keep client systems running smoothly.

Expect a hands-on role that values first-time fix quality, clear communication, and excellent customer service. The standard pattern is Monday to Friday, 08:30–17:30, with DBS checks required for offers.