IT Field Technician - Onsite & Remote Laptop/PC Repair

Apogee Corporation; Barnsley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank holiday

Pension scheme

Life assurance 4 x salary

Staff rewards scheme

Employee assistance programme

Cycle2work scheme

Eye care vouchers

Job summary

Apogee Corporation is seeking an IT Field Technician to join our Managed Desktop Services team in Barnsley. You will diagnose, repair and maintain laptops, desktops and related hardware, split between on-site visits and remote support to keep customer systems running smoothly.

The role emphasizes hands-on technical ability, clear communication, and first-time fix quality, with DBS and SC clearance requirements and a supportive benefits package.

Qualifications

• Proven experience in laptop or PC hardware repair.
• Strong understanding of hardware, software, and Windows operating systems.
• Experience using diagnostic tools and fault-finding techniques.
• Confident troubleshooting skills across hardware and basic networking issues.
• Strong communication and customer service skills.
• Ability to work independently and manage workload.
• Full, clean driving licence.

Responsibilities

• Diagnose and resolve hardware and software faults across laptops, desktops, and peripheral devices.
• Install, configure and maintain operating systems including Windows.
• Support users onsite and remotely with clear and practical guidance.
• Carry out repairs, component replacements and system upgrades.
• Troubleshoot printers, connectivity issues and RPOS hardware.
• Complete accurate job records, service notes and repair documentation.
• Follow data protection, backup and security procedures.
• Escalate more complex issues when required.
• Maintain high standards of customer service and communication.

Skills

Laptop/PC hardware repair

Windows operating system

Diagnostic tools

Networking basics

Customer service

Self-motivation

Driving licence

Job description

Apogee Corporation is seeking an IT Field Technician to join our Managed Desktop Services team in Barnsley. You will diagnose, repair and maintain laptops, desktops and related hardware, split between on-site visits and remote support to keep customer systems running smoothly.

The role emphasizes hands-on technical ability, clear communication, and first-time fix quality, with DBS and SC clearance requirements and a supportive benefits package.