IT Field Technician - Onsite & Remote Support

Apogee

Crewe

Hybrid

GBP 24,000 - 32,000

Full time

3 days ago

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Job summary

Apogee, one of the UK’s leading managed workplace services providers, is seeking an IT Field Technician to join our Managed Desktop Services team in Cheshire/Crewe. You will diagnose, repair and maintain laptops, desktops, RPOS systems and related hardware while splitting time between on-site visits and remote support to keep customer systems running smoothly.

This hands-on role emphasizes quality, clear communication and first-time fixes.

Qualifications

Proven experience in laptop or PC hardware repair.
Strong understanding of hardware, software, and Windows OS (experience with macOS or Linux beneficial).
Experience using diagnostic tools and fault-finding techniques.
Confident troubleshooting across hardware and basic networking issues.
Strong communication and customer service skills.
Ability to work independently and manage your own workload.

Responsibilities

Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices.
Installing, configuring, and maintaining operating systems including Windows and other common platforms.
Supporting users onsite and remotely, providing clear and practical guidance.
Carrying out repairs, component replacements, and system upgrades.
Troubleshooting printers, connectivity issues, and RPOS hardware.
Completing accurate job records, service notes, and repair documentation.
Following data protection, backup, and security procedures.
Escalating more complex issues when required.
Maintaining high standards of customer service and communication.
Keeping up to date with hardware tools, technologies, and repair methods.