IT Field Technician

Focus Resourcing; Kirkcaldy; On-site; GBP 24,000 - 27,000; Full time

Job summary

A national IT Service Provider is seeking an experienced IT Field Technician to join their team in Scotland. The role involves diagnosing and resolving technical IT issues on-site, ensuring customer satisfaction, and maintaining high service standards. The ideal candidate will have a strong background in IT maintenance and fault diagnosis. Competitive salary and a comprehensive benefits package are provided, including private healthcare and pension.

Benefits

Private healthcare

Company van

Death in service

Group income protection

Company pension

Qualifications

• Experience in IT maintenance, including hardware and networks.
• Excellent customer service skills.
• High level of health, safety and environmental compliance.

Responsibilities

• Visit customer sites to diagnose & resolve IT issues.
• Capture photographic evidence and compile reports.
• Coordinate fixes and liaise with stakeholders.

Skills

IT maintenance

Fault diagnosis

Customer service

Flexibility

Job description

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Falkirk / Dundee area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location: Covering the Dundee / Falkirk and wider region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van provided
Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends)

Salary & Benefits: Salary will be £24,200 plus £2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.

What You'll Do:

Visit customer sites to diagnose & resolve EPOS, network, and business system issues
Capture photographic evidence and compile clear, actionable reports
Coordinate fixes - liaise with management, IT providers & third parties
Mediate IT solutions between franchisees, service desks, and IT contractors
Ensure accurate stock tracking & report completion for smooth operations
Keep stakeholders informed & updated at all timesWhat we're looking for:

Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
High degree of flexibility in terms of hours of work and location.
High level of health, safety and environmental compliance
Full clean driving license.
Clean DBS required