IT Field Support Engineer (Level 1)

FEXCO; England; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading foreign exchange services provider in the UK is looking for an IT Field Support Engineer to provide technical support across their retail network. You will travel to various locations to troubleshoot hardware issues and ensure smooth operation of IT systems in Sainsbury’s and No1 Currency stores. Ideal candidates should have IT support experience, a full UK driving license, and strong communication skills. The role offers growth opportunities within a supportive team environment.

Benefits

Competitive salary

Annual performance bonus

Bupa Healthcare Cash Plan

Employee discount programme

Qualifications

• 1–2 years’ IT support experience (field or Service Desk).
• Full UK driving licence and own car.
• Working knowledge of Windows desktop environments.
• Comfortable travelling across the Midlands, North, and Scotland.

Responsibilities

• Provide onsite and remote technical support for store PCs and laptops.
• Travel across the Midlands, North and Scotland to troubleshoot hardware.
• Install, configure, and maintain store technology including Wi-Fi.
• Participate in Saturday on-call rota.

Skills

IT support experience

Customer service skills

Problem-solving skills

Communication skills

Education

Entry-level certifications (CompTIA A+, Network+, etc.)

Tools

Windows desktop environments

Microsoft Office applications

Remote support tools

Job description

Within the Fexco Group, the UK Retail Foreign Exchange (RFX) Division is one of the UK’s largest independent providers of foreign exchange services. CEC Ltd delivers accessible, customer-focused travel money services through a network of 64 own retail locations and 170 agents across the UK. Our services are delivered under several trusted retail brands, including the well-known No1 Currency, which is recognised for its strong presence and reputation in the travel money market.

In February 2026 RFX will be integrating the Sainsburys Travel Money Business into its network, allowing many more customers to benefit from the great rates and fantastic service that we offer.

Job Purpose

The IT Field Support Engineer (Level 1) provides hands‑on technical support to Sainsbury’s and No1 Currency stores across the North of England and Scotland. The role combines remote troubleshooting with onsite visits, covering PCs, routers, peripherals, broadband and basic networking issues. It acts as the first line of onsite support for incidents, service requests and small hardware fixes.

Main Responsibilities

• Provide onsite and remote technical support for store PCs, laptops, printers, scanners, PIN pads, routers, switches and broadband connectivity.
• Travel across the Midlands, North of England and Scotland to troubleshoot, repair or replace hardware, ensuring resolution within agreed SLAs.
• Carry out break‑fix work, hardware swaps, equipment installations and basic configuration tasks.
• Act as the first‑line onsite escalation for the Service Desk, taking ownership of incidents from start to finish and escalating to Level 2 when needed.
• Install, configure and maintain store technology including desktops, peripherals, networking equipment and Wi‑Fi.
• Keep accurate documentation including visit notes, asset registers and configuration details.
• Communicate clearly and professionally with store colleagues and internal teams, maintaining a strong customer service approach.
• Support broader IT rollout programmes such as hardware refreshes, router upgrades, software deployments and store openings / closures.
• Follow company standards, processes and ITIL‑aligned procedures.
• Complete routine maintenance including patching, antivirus checks and device health monitoring.
• Plan travel routes logically and ensure the engineer’s own vehicle is maintained and suitable for frequent travel.
• Participate in Saturday on‑call rota.

Qualifications / Experience Required

Essential

• 1–2 years’ IT support experience (field or Service Desk).
• Full UK driving licence and own car.
• Comfortable travelling across the Midlands, North and Scotland for onsite visits.
• Working knowledge of Windows desktop environments and Microsoft Office applications.
• Basic understanding of broadband troubleshooting and network equipment including routers, switches and Wi‑Fi.
• Knowledge of networking fundamentals such as TCP / IP, DHCP and DNS.
• Experience supporting printers and retail peripherals.
• Strong communication and customer service skills.
• Ability to work on own initiative and manage workload independently.
• Physically able to handle small hardware equipment.

Desirable

• CompTIA A+, Network+, Microsoft MCP, CCNA or similar entry‑level certifications.
• Understanding of ITIL processes.
• Experience supporting retail environments.
• Familiarity with remote support tools and ticketing systems.

Competencies Required

• Customer‑focused with a calm, practical approach.
• Strong problem‑solving skills and sound technical judgement.
• Reliable, organised and able to manage extensive travel demands.
• Clear communicator with both technical and non‑technical colleagues.
• Flexible and able to adapt to changing demands, including occasional overtime and out‑of‑hours work.
• Strong documentation and record‑keeping habits.
• Self‑motivated and confident working independently or as part of a distributed team.

Why Join Us?

Joining Fexco as a Field Support Engineer means stepping into a role where your work has a direct, visible impact every day. Our Sainsbury’s and No1 Currency stores rely on reliable tech to trade, serve customers and stay compliant, and you’ll be the person they trust to keep everything running smoothly.

No two days are the same in this role. You’ll have the independence to manage your own routes, solve real problems on‑site, and keep our stores connected. If you enjoy variety, practical work and the satisfaction of fixing things properly, this is the kind of environment where you’ll thrive.

You’ll be joining a supportive and experienced IT team that values clear communication, shared standards and looking out for one another. We’re modernising our systems, improving our infrastructure and investing heavily in the tech that supports our retail estate, so you’ll be part of something that’s moving forward, not standing still.

We offer a competitive salary, annual performance bonus, life assurance cover, a pension scheme and access to our employee discount programme. You’ll also receive a Bupa Healthcare Cash Plan, access to our 24 / 7 Employee Assistance Programme, wellbeing webinars and flu vaccine vouchers.

You’ll have opportunities to grow your skills through LinkedIn Learning, hands‑on training and exposure to real‑world infrastructure across hundreds of retail sites. We value people who take ownership, communicate well and enjoy solving problems, and we make sure they’re recognised for it.

If you like the idea of a role where you’re trusted to get the job done, supported by a team that cares about doing things properly, and part of a business that’s continually improving its technology, we’d love to hear from you.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.