IT Field Services Team Leader

Capita; Stafford; Hybrid; GBP 30,000; Full time

Job summary

A service management company is seeking a Technician Services Team Leader to oversee day-to-day operations and provide high-quality customer service in the Staffordshire area. The ideal candidate will have strong team leadership capabilities, excellent communication skills, and a background in IT troubleshooting. This role offers a competitive salary, generous holiday allowances, and various employee benefits.

Benefits

Competitive salary

23 days' holiday (rising to 27)

Paid volunteering day

Company pension and life assurance

Voluntary lifestyle benefits

Qualifications

• Experience in a busy customer/stakeholder environment.
• Ability to prioritize and manage own workload and that of the team.
• Experience in diagnosing and resolving IT-related issues.

Responsibilities

• Manage the day-to-day operations of the Technician Service team.
• Conduct regular staff performance reviews.
• Ensure high standards of customer service are met.
• Provide technical support on-site for SLA customers.

Skills

Customer service

Team leadership

IT troubleshooting

Organizational skills

Communication skills

Job description

A service management company is seeking a Technician Services Team Leader to oversee day-to-day operations and provide high-quality customer service in the Staffordshire area. The ideal candidate will have strong team leadership capabilities, excellent communication skills, and a background in IT troubleshooting. This role offers a competitive salary, generous holiday allowances, and various employee benefits.