IT & Facilities Support Assistant

Paxton Personnel Ltd; Inverness; On-site; GBP 25,000 - 35,000; Full time

Job summary

A respected facilities management firm is searching for an IT & Facilities Support Assistant in Inverness, UK. This role requires a proactive individual skilled in IT support and facilities management. Responsibilities include providing desktop support, managing IT systems, and ensuring compliance with health and safety standards. Candidates should have strong organisational skills and experience in facilities management. The company offers a supportive environment and opportunities for skill development.

Benefits

Opportunities for skill development

Supportive team environment

Exposure to diverse operational sites

Qualifications

• Previous experience in Facilities Management or similar role.
• Ability to work independently and as part of a team.
• Good understanding of Health & Safety responsibilities.

Responsibilities

• Provide first-line desktop support and respond to IT queries efficiently.
• Oversee the maintenance of buildings and coordinate inspections.
• Comply with company's Health, Safety, Environmental and Quality Management Systems.

Skills

Strong IT skills

Good communication

Problem-solving abilities

Organisational skills

Health & Safety knowledge

Tools

NAV or similar ERP system

Excel

Job description

IT & Facilities Support Assistant Aberdeen

Our Client is seeking a highly organised and proactiveIT & Facilities Support Assistantto support their business across IT, facilities, and compliance functions. This role is ideal for an individual who is technically capable, solutions-focused, and committed to maintaining high standards across systems, buildings and services.

The successful candidate will play a key part in ensuring our offices, workshops and systems are safe, compliant, and running efficiently—while delivering excellent support to staff across the company.

Key Responsibilities IT Support

• Provide first-line desktop support and respond to IT queries efficiently.
• Support day-to-day management of IT systems (including NAV) and liaise with external IT providers.
• Create and analyse reports in Excel using NAV data.
• Assist in the development and ongoing use of the WMD Reflow App.
• Manage IT licences, service agreements and compliance requirements.
• Support the procurement and setup of new IT equipment as directed by management.
• Participate in IT development projects as directed by the board.

Facilities Management

• Oversee the general upkeep of all buildings, car parks etc.
• Coordinate maintenance of building fabric and fittings, acting as the main point of contact for staff.
• Arrange, monitor and record planned inspections and routine maintenance activities.
• Obtain quotations for new works and repairs at all fixed sites.
• Support the Facilities, IT & Roadworks Permit Manager in wider facilities or compliance tasks.

Health, Safety, Environment & Quality

• Comply with company H&S, Environmental and Quality Management Systems (ISO 9001, 14001, 45001).
• Ensure accurate reporting of accidents, near misses and environmental incidents.

Health, Safety, Environment & Quality

• Comply with company H&S, Environmental and Quality Management Systems (ISO 9001, 14001, 45001).
• Ensure accurate reporting of accidents, near misses and environmental incidents.
• Adopt safe working practices and energy-saving initiatives within the workplace.
• Contribute to continuous improvement in quality and operational performance.

Who You’ll Report To

• Facilities, IT & Roadworks Permit Manager

What We are Looking For Essential Skills & Knowledge

• Strong IT skills and the ability to learn new systems.
• Good communication and interpersonal skills.
• Strong organisational, problem-solving and time-management abilities.
• Good understanding of Health & Safety responsibilities.
• Ability to work independently and as part of a team.
• Ability to meet financial deadlines and company timescales.
• Previous experience working in Facilities Management or similar role.
• Experience managing contractors and consultants.

Desirable

• Understanding of ISO 9001, ISO 14001 & ISO 45001.
• Technical knowledge relating to building maintenance and contractor responsibilities.
• Experience with NAV or similar ERP system.
• Experience producing and analysing reports.

Behavioural Competencies

• Self-Motivated:Takes initiative, maintains focus, manages workload efficiently.
• High Integrity:Self-aware, reliable, demonstrates professionalism in all interactions.
• Team Player:Works collaboratively and contributes to business performance improvements.
• Strong Planner:Able to organise workload, prepare effectively, and assess performance.

Why join the team?

• Work for an established, respected and forward-thinking company.
• Gain exposure to IT, facilities and compliance across diverse operational sites.
• Join a supportive team committed to development, high standards and continuous improvement.
• Opportunities to develop new skills and progress within the business.