IT / Epos Field Service Engineer

N F Resourcing; England; On-site; GBP 30,000; Full time

Job summary

A leading engineering firm is seeking a skilled Field Engineer to support IT and POS hardware across Southwest UK. The role involves the installation and configuration of IT systems, troubleshooting client issues, and maintaining documentation. Ideal candidates will possess strong networking experience, excellent communication skills, and a proactive attitude. The position offers up to £30,000 with opportunities for overtime and various employee benefits.

Benefits

Up to £30,000 + overtime

Company van and fuel card

Pension scheme

Life Assurance

25 day holiday allowance, plus bank holidays

Paid charity day

Employee advantage scheme

Eye care vouchers

Wellbeing support benefits

Qualifications

• Strong technical aptitude with networking and cabling experience, ideally Cisco.
• Excellent timekeeping and punctuality is crucial.
• Self-motivated and proactive attitude required.

Responsibilities

• Install, deploy, and configure IT networking and Epos hardware.
• Troubleshoot and resolve issues during installation.
• Engage with clients to provide technical support.

Skills

Technical aptitude with networking and cabling experience

Problem-solving skills

Customer-focused communication skills

Flexible and adaptable mindset

Team player

Job description

Field Engineer - IT & POS Hardware (Southwest UK)

We are seeking a skilled Field Engineer ideally located in or around the Swindon through to Exeter area to become an integral part of a dynamic Engineering Team. You'll be joining a robust network of 60 engineers across the UK, supporting diverse client sites with cutting‑edge IT hardware solutions.

About the Role

• Installation, deployment, and configuration of IT networking and point‑of‑sale / Epos hardware, ensuring seamless integration with existing systems
• Configuration and troubleshooting to meet client specifications and resolve issues during installation
• Client interaction – working closely with customers to understand their needs, provide technical support, and ensure high levels of satisfaction
• Documentation – maintaining accurate records of installations and client interactions for transparency and accountability
• Collaboration – providing daily feedback to the Service Desk to deliver positive solutions for customers
• Participation in an on‑call rota (including out‑of‑hours and weekend work), supported by colleagues in the Southwest region
• Overtime opportunities available

Key Requirements

• Strong technical aptitude with networking and cabling experience (Cisco knowledge desirable)
• Proven problem‑solving skills, able to work efficiently under SLA deadlines
• Excellent timekeeping and punctuality
• Customer‑focused with clear and effective communication skills
• Self‑motivated, with a proactive, can‑do attitude
• Flexible and adaptable to changing environments and challenges
• Team player with a collaborative mindset
• ServiceNow experience desirable but not essential
• SC clearance desirable but not essential
• Full, clean driving licence required

Location

Access to the M4 corridor leading into the Southwest of England is essential to meet customer SLA requirements. Key areas covered include Wiltshire, Bristol, Devon, and Cornwall.

Package

• Up to £30,000 + plenty of overtime
• Company van and fuel card
• Pension scheme
• Life Assurance
• 25 day holiday allowance, plus bank holidays
• Paid charity day
• Vodafone employee advantage scheme
• Eye care vouchers
• Wellbeing support benefits

To apply in confidence please apply submitting your cv for consideration.