IT Engineer | MSP Support Specialist (40 Days PTO)

Emplyfy; South Stoke; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking an IT Engineer to join a fast-paced MSP team in the United Kingdom. The role involves acting as the first point of contact for customers, visiting sites to troubleshoot issues, and managing incidents via the Service Desk tool.

The position requires at least 5 years in a similar role with experience in Office 365 Cloud, Intune, RMM, Azure, Windows Server, and networking. Strong customer communication and problem-solving skills are essential.

Qualifications

• 5+ years in a similar IT role with MSP experience.
• Configuring Cyber Essentials and GDPR security standards (mandatory).
• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory).
• Intune, RMM and telephone platform experience.
• Networking infrastructure maintenance and installations.
• Windows Server 2016/2019/2022 (GPOs, Security Policies).
• Azure administration and implementations.
• Knowledge of Windows 10/11 and Mac systems.
• Imaging and client build familiarity.
• Strong customer support and teamwork.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites to troubleshoot and perform maintenance.
• Manage incidents and requests through the Service Desk Tool.
• Keep customers updated on cases per SLAs.
• Escalate high-priority matters to management.
• Review daily priorities to achieve results.
• Monitor the status of customer sites and reporting.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.
• Manage high-priority incidents on-site and off-site.

Skills

Customer support

Communication

Problem-solving

Team player

Documentation

Tools

Office 365 Cloud

Intune

RMM

Telephone platform

Azure

Windows Server

Windows 10/11

Mac

Imaging

Networking

Job description

Emplyfy is seeking an IT Engineer to join a fast-paced MSP team in the United Kingdom. The role involves acting as the first point of contact for customers, visiting sites to troubleshoot issues, and managing incidents via the Service Desk tool.

The position requires at least 5 years in a similar role with experience in Office 365 Cloud, Intune, RMM, Azure, Windows Server, and networking. Strong customer communication and problem-solving skills are essential.