IT Engineer (Connectivity Team)

NHS; Worthing; On-site; GBP 24,000 - 29,000; Full time

Job summary

A regional healthcare trust is seeking a Band 5 IT Telephony Engineer to provide technical support across multiple sites in Worthing. The role involves resolving software and hardware issues, supporting teams in project delivery, and maintaining operational support for IT services. Applicants should have relevant IT qualifications, as well as strong communication and telecoms knowledge. Full training will be provided, and access to transport is essential.

Qualifications

• Good understanding of Telecoms including Mobile.
• Significant experience working as a 1st or 2nd Line Support Engineer.
• Experience of working with or in conjunction with a Networking Team.

Responsibilities

• Provide 2nd /3rd line Technical Support facility for all Trust IT users.
• Manage the development of Standard Operating Procedures/technical documentation.
• Support other teams within Sussex to deliver connectivity elements of projects.

Skills

Communication

Telecoms Knowledge

Problem Solving

Education

Relevant IT qualification or equivalent experience

Relevant Networking or Telephony Qualifications

Job description

We are recruiting for a Band 5 IT Telephony Engineer role. This role will be based in Worthing, but will be covering various sites throughout the area, . Main responsibilities would include but not limited to resolving software and hardware issues and configuring of new and existing mobile phones, supporting the Networks Team and assisting with Trust projects as required.

The Trust is embarking on a move to cloud provisioned services including Azure, M365 and Ring Central.

Experience with Android and Apple Mobiles devices would be beneficial but full training will be provided.

You will be required to travel to various sites across the trust so access to your own transport is essential

Main duties of the job

To provide 2nd /3rd line Technical Support facility for all Trust IT users keeping the users and other IT staff fully informed of the progress of calls that they have raised with the Help Desk. Maintaining clear, high quality records on actions undertaken in support of resolving user incidents. Updating the Help Desk application and other IT staff on these actions.

About us

The Connectivity / Telephony team is part of the Trust's Digital team and provides day to day operational support for all Trust wide area and local area services as well as support to the Unified communication platforms.

Job responsibilities

Job responsibilities

* Manage the development of Standard Operating Procedures/technical documentation in the area of focus for this role.

* Determine the cause of escalated software or hardware problems, arrive at a solution and implement appropriate actions to remedy for all users.

* Support other teams within Sussex to deliver connectivity elements of projects

Person Specification

Qualifications

• Relevant IT qualification or equivalent experience
• Relevant Networking or Telephony Qualifications

Knowledge/Experience

• Good understanding of Telecoms inc Mobile
• Significant experience working as a 1st or 2nd Line Support Engineer
• Experience of working with or in conjunction with a Networking Team

Skills

• Required to communicate and liaise with other staff members both within the Digital team and across the Trust
• Experience working in or with an NHS organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.