IT Engineer - Banking & Finance

Hamilton Barnes Associates Limited; Greater London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading global private equity firm in London is seeking an IT Support Engineer to deliver 1st and 2nd line support to users and collaborate with teams across Europe and the US. The ideal candidate has over 5 years of IT support experience and strong knowledge of Microsoft Office 365 and endpoint troubleshooting. This role offers the chance to engage in interesting projects and a collaborative environment with opportunities for growth.

Benefits

Discretionary bonus

Private healthcare

Qualifications

• 5+ years of IT Support experience in any industry.
• Solid knowledge of Microsoft Office 365 and endpoint troubleshooting.
• Strong communication skills and a passion for delivering exceptional support.

Responsibilities

• Provide hands-on 1st and 2nd line support across devices.
• Troubleshoot and resolve Microsoft Office 365 and endpoint issues.
• Support users while collaborating with US IT teams.

Skills

IT Support experience

Microsoft Office 365

Intune

Endpoint troubleshooting

Communication skills

Problem-solving mindset

Job description

Overview

Ready to take your IT career to the next level?

A leading global private equity firm with a strong track record of backing and scaling high-growth companies across Europe and North America is seeking an IT Support Engineer for its London office. With billions in assets under management and a reputation for building lasting partnerships with innovative businesses, the organisation is recognised for its agile approach to investment and commitment to fostering growth across diverse industries. This role offers the opportunity to deliver 1st and 2nd line IT support to a dynamic user base, while collaborating with teams across European offices and the US. It’s a chance to take ownership of technical support, strengthen end-user relationships, and contribute to strategic IT projects in a fast-growing global environment.

Looking for an opportunity to grow with a world-class investment leader? Apply now!

Responsibilities

• Provide hands-on 1st and 2nd line support across laptops, desktops, and mobile devices (primarily Windows, with some Mac OS exposure)
• Troubleshoot and resolve Microsoft Office 365, Intune, and endpoint issues confidently and efficiently
• Support users in London and Europe while collaborating with US IT teams for seamless operations
• Manage user accounts, hardware setup, application support, and day-to-day troubleshooting with a customer-first mindset
• Proactively identify and implement improvements, bringing your ideas and solutions forward
• Get involved in IT projects and process improvement initiatives as the firm evolves

Requirements

• 5+ years of IT Support experience (industry background flexible: finance, legal, professional services, or elsewhere)
• Solid knowledge of Microsoft Office 365, Intune, and endpoint troubleshooting
• Exposure to Mac OS is a plus
• Strong communication skills and a passion for delivering exceptional support
• A proactive, problem-solving mindset with the ability to work independently
• Eagerness to grow in a high-performing environment while supporting senior stakeholders

Benefits

• Opportunity to take ownership and build strong internal relationships
• Get involved in interesting projects and continuous improvements
• A collaborative, high-calibre environment within private equity
• Scope to expand your skillset and career within a growing global firm
• Discretionary bonus
• Private healthcare

Location

• Central London - on-site

Salary

• £50-60k