IT Engineer at MSP — Hands-on Tech Support & Security

Emplyfy; Maidenhead; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary: £30,000 - £40,000 per year

40 days paid holiday annually

Job summary

Emplyfy in Maidenhead is seeking an IT Engineer to support a fast-paced MSP environment. You will be the first point of contact, troubleshoot on-site, manage incidents, and ensure SLA-aligned updates for customers.

The role covers hardware/software installation, imaging, and Azure/Intune administration, with a strong emphasis on Cyber Essentials and GDPR compliance. The ideal candidate has 5+ years' experience, solid Office 365 and networking skills, and a customer-focused mindset.

Qualifications

• 5+ years' experience in a similar role.
• Configuring Cyber Essentials and GDPR security standards (mandatory).
• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory).
• Intune and RMM and Telephone platform experience.
• Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's).
• Azure administration and implementations.
• Windows Server 2016, 2019, 2022 (Group Policies, Security Policies etc).
• Windows 10, Windows 11 and Mac knowledge.
• Strong customer support, written and verbal communication, and be a team player.
• Ability to problem-solve independently.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites to troubleshoot and resolve problems, and carry out scheduled maintenance.
• Manage incidents and requests through the Service Desk Tool.
• Keep customers updated on cases per SLAs.
• Escalate high-priority matters to Management when required.
• Review daily priorities and take necessary actions to achieve results.
• Monitor site integrity and reporting while maintaining customer requirements.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.
• Manage high-priority incidents both on-site and off-site.

Skills

Cyber Essentials

GDPR compliance

Office 365

Intune

RMM

DNS/DHCP/TCPIP

Firewalls

Azure

Windows Server

Windows 10/11

Mac support

Imaging

Customer support

Documentation

On-site support

Networking hardware

Tools

Office 365 Cloud

Intune

RMM

Azure

Job description

Emplyfy in Maidenhead is seeking an IT Engineer to support a fast-paced MSP environment. You will be the first point of contact, troubleshoot on-site, manage incidents, and ensure SLA-aligned updates for customers.

The role covers hardware/software installation, imaging, and Azure/Intune administration, with a strong emphasis on Cyber Essentials and GDPR compliance. The ideal candidate has 5+ years' experience, solid Office 365 and networking skills, and a customer-focused mindset.