IT Engineer - MSP Support & Cyber Essentials Expert

Emplyfy; Swindon; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy, a UK-based MSP, is seeking an IT Engineer to join a fast-paced, high-energy team. You will be the first point of contact for customers, troubleshoot on-site, and manage incidents through the Service Desk.

You’ll bring at least five years’ experience, knowledge of Cyber Essentials and GDPR security, Office 365, Intune, RMM, Azure, and Windows/macOS support, plus strong communication and problem-solving skills.

Qualifications

• At least 5 years in a similar IT/Tech support role.
• Experience configuring Cyber Essentials and GDPR security standards is mandatory.
• Proven experience with Office 365 cloud services (Email, SharePoint, Teams, OneDrive).
• Familiarity with Intune, RMM and a telephony platform.
• Knowledge of network infrastructure maintenance and installations (Routers, Switches, DHCP, DNS, TCP/IP).
• Ability to support and collaborate with service providers and follow best practices.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites to troubleshoot and resolve issues and perform scheduled maintenance.
• Manage incidents and requests through the Service Desk Tool.
• Keep customers updated on cases per SLAs.
• Escalate high-priority matters to Management when required.
• Review daily priorities and take necessary actions to achieve results.
• Monitor integrity and status of customer sites, ensuring business requirements are met.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.
• Manage high-priority incidents on-site and off-site.

Skills

Cyber Essentials

GDPR Security

Office 365

Intune

RMM

Networking

Windows Server

Azure

Windows 10/11

MacOS

Imaging

Customer Support

Problem Solving

Tools

Office 365 Cloud

Intune

RMM

Networking Tools

Imaging Tools

Azure Admin

Job description

Emplyfy, a UK-based MSP, is seeking an IT Engineer to join a fast-paced, high-energy team. You will be the first point of contact for customers, troubleshoot on-site, and manage incidents through the Service Desk.

You’ll bring at least five years’ experience, knowledge of Cyber Essentials and GDPR security, Office 365, Intune, RMM, Azure, and Windows/macOS support, plus strong communication and problem-solving skills.