IT Engineer

MTrec Ltd Technical; Sunderland; On-site; GBP 80,000 - 100,000; Full time

Job summary

A progressive IT services firm is seeking a proactive IT Support Engineer in Sunderland to enhance its IT infrastructure. Ideal candidates will have solid experience in IT support, strong problem-solving skills, and knowledge of Windows systems and Microsoft 365. In this role, you will manage IT incidents, ensure system compliance, and support various IT projects. This position offers career progression, competitive benefits, and a collaborative environment, making it suitable for those eager to grow in the tech field.

Benefits

Private healthcare

Company pension scheme

25 days annual leave plus bank holidays

Qualifications

• Proven experience in an IT support or IT engineering role.
• Strong knowledge of Windows desktop and server operating systems.
• Experience with Microsoft 365 and network troubleshooting.

Responsibilities

• Carry out daily IT checks and routine maintenance.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Install, configure, and maintain IT hardware and software.

Skills

IT support experience

Windows desktop and server knowledge

Microsoft 365

Network troubleshooting

Virtualisation (VMware, Hyper-V)

Problem-solving ability

Communication skills

Organisational skills

Education

GCSE level or equivalent

Relevant IT certifications (e.g. CompTIA, Microsoft)

Tools

Active Directory

Group Policy

Job description

The Rewards and Benefits on offer:

• The opportunity to join a growing and forward-thinking organisation with a strong focus on technology and continuous improvement
• A long-term, permanent position offering stability and career progression
• Competitive salary and benefits package
• Private healthcare and health cash plan
• Company pension scheme
• 25 days annual leave plus bank holidays
• Exposure to a wide range of IT systems, technologies, and projects
• Training and development opportunities
• A supportive and collaborative working environment

MTrec's new client opportunity:

An established and expanding organisation based in the Northeast is seeking a proactive and technically capable IT Support Engineer to support and enhance its IT infrastructure.

This role offers broad exposure across business-critical systems and projects, making it ideal for a hands-on individual with a passion for technology, strong problem-solving skills, and a desire to contribute to both day-to-day operations and longer-term improvement initiatives.

Candidates with experience supporting IT environments in fast-paced or operational settings are encouraged to apply for an immediate response.

The Job you will do

• Carry out daily IT checks and routine maintenance, including backups, log reviews, and system health checks
• Diagnose, troubleshoot, and resolve hardware and software issues
• Manage and escalate IT incidents and change requests via a service desk system
• Install, configure, and maintain IT hardware and software, ensuring licensing compliance
• Support onboarding and offboarding activities, including user accounts, devices, and workspace moves
• Ensure desktops, laptops, and servers are patched in line with compliance requirements
• Support and deliver IT projects as directed, working with other departments where required
• Liaise with external suppliers and support partners when necessary
• Provide support for business systems, including reporting and data outputs
• Assist with network cabling tasks and infrastructure changes (training provided where required)
• Adhere to IT policies, procedures, and security standards
• Participate in security awareness and compliance training
• Report security incidents and non-conformances in line with internal procedures
• Work within relevant legislation and regulatory frameworks
• Support internal audits, certifications, and compliance initiatives
• Undertake occasional out-of-hours work to support project delivery

About You:

• Proven experience in an IT support or IT engineering role
• Strong knowledge of Windows desktop and server operating systems
• Experience with Microsoft 365, Active Directory, Group Policy, and network troubleshooting
• Experience installing and supporting servers, including migrations
• Working knowledge of networking and firewall technologies
• Familiarity with virtualisation platforms such as VMware or Hyper-V
• Excellent problem-solving ability with strong attention to detail
• Self-motivated with a proactive and practical approach
• Strong organisational, communication, and interpersonal skills
• Ability to work independently and as part of a wider team
• Educated to GCSE level (or equivalent) or able to demonstrate relevant industry experience
• A genuine interest in IT and continuous professional development
• Experience supporting ERP or business-critical systems
• Exposure to operational or manufacturing-style environments
• Awareness of cyber security standards and frameworks
• Experience supporting information security management systems
• Relevant IT certifications (e.g. CompTIA, Microsoft, or equivalent)