IT Desktop Support Engineer (Windows & PC Deploy)

Stantec; Birmingham; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Hybrid / Flexible working

Bonus schemes

Enhanced pension plan

Private medical insurance

Gym membership discount

Job summary

Stantec UK is hiring an IT Desktop Support Analyst based in Birmingham to join a national desktop team. You will deliver high-quality end-user support across Windows environments, both on-site and remotely, with opportunities to work on integration and office-move projects.

The role requires office-based work with regular visits to Birmingham sites. You’ll engage with a 20-person desk-side team across the UK, maintaining strong customer service and contributing to IT service improvements.

Qualifications

• Experience providing end-user technical support in a corporate environment.
• Strong familiarity with Windows environments and Office tools.
• Hands-on hardware knowledge including PC builds and deployment.

Responsibilities

• Resolve end-user hardware, software and connectivity issues efficiently (desk-side and remote).
• Provide desk-side and remote support across Windows environments.
• Build, configure, rebuild, and deploy PCs and peripherals.
• Collaborate with colleagues to resolve incidents and improve service delivery.
• Support IT projects including system and organisational integrations.
• Build strong relationships with users through excellent customer service.
• Travel occasionally to regional offices for on-site support.
• Directly support productivity and user experience across Stantec UK.

Skills

Windows 10/11 support

MS Office Suite

PC hardware/builds

Problem solving

Travel flexibility

Job description

Stantec UK is hiring an IT Desktop Support Analyst based in Birmingham to join a national desktop team. You will deliver high-quality end-user support across Windows environments, both on-site and remotely, with opportunities to work on integration and office-move projects.

The role requires office-based work with regular visits to Birmingham sites. You’ll engage with a 20-person desk-side team across the UK, maintaining strong customer service and contributing to IT service improvements.