IT Desktop Support Analyst

Stantec Inc.; Birmingham; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid work

Bonus schemes

Private medical insurance

Annual leave buy/sell

Pension plan

Job summary

Stantec seeks a Desktop Analyst to join the UK Desktop Support team, delivering high-quality end-user support across Birmingham offices and remote sites. You will handle desk-side and remote troubleshooting, hardware builds, and project involvement including office moves and integrations.

You will contribute to service excellence through proactive incident resolution, strong customer service, and collaboration with peers across the UK, with occasional travel to regional offices.

Qualifications

• Proven experience supporting Windows 10/11 environments.
• Strong working knowledge of the Microsoft Office Suite.
• Solid understanding of PC hardware, including configuration and rebuilds.
• A collaborative mindset and a proactive approach to problem-solving.
• Flexibility to travel occasionally to regional offices.

Responsibilities

• Resolve end-user hardware, software, and connectivity issues efficiently.
• Provide desk-side and remote technical support across Windows environments.
• Build, configure, rebuild, and deploy PCs and peripherals.
• Collaborate with colleagues to resolve incidents and improve service delivery.
• Support IT projects, including system and organisational integrations.
• Build strong relationships with users through excellent customer service.
• Travel occasionally to regional offices to provide on-site support.
• Your work will directly support the productivity and experience of colleagues across Stantec UK.

Skills

Windows 10/11 support

Microsoft Office Suite

PC hardware

Collaborative mindset

Travel occasionally

Job description

You'll join an established Desktop Support team across the UK of around 20 people, delivering high-quality technical support to end users through desk-side and remote support. Working collaboratively with your peers, you'll help resolve operational and technical issues while maintaining excellent service standards. You'll also have opportunities to contribute to challenging projects, including upcoming integration work related to newly acquired organisations as well as office moves. With teams spread across the UK, the role offers exposure to supporting users both regionally and nationally. Please note due to the nature of the role you would be required to be office based, spending time each week across our Birmingham offices ((Edmund Street, Cherry Street and Redditch).

Responsibilities

• Resolve end-user hardware, software, and connectivity issues efficiently
• Provide desk-side and remote technical support across Windows environments
• Build, configure, rebuild, and deploy PCs and peripherals
• Collaborate with colleagues to resolve incidents and improve service delivery
• Support IT projects, including system and organisational integrations
• Build strong relationships with users through excellent customer service
• Travel occasionally to regional offices to provide on-site support
• Your work will directly support the productivity and experience of colleagues across Stantec UK

Your Impact

In the Desktop Analyst role, you will deliver direct value to the business by ensuring reliable and efficient end‑user technology that enables colleagues to work productively with minimal disruption. You will reduce downtime through prompt incident resolution, proactive problem management, and clear communication with users. You will also support continuous improvement by identifying recurring issues, and adhering to security and IT policies, helping the business operate smoothly, securely, and cost-effectively.

Qualifications

• Proven experience supporting Windows 10/11 environments
• Strong working knowledge of the Microsoft Office Suite
• Solid understanding of PC hardware, including configuration and rebuilds
• A collaborative mindset and a proactive approach to problem‑solving
• Flexibility to travel occasionally to regional offices

Company Culture & Benefits

• We are driven to achieve: Named in the top 50 companies to work by Glassdoor 2025. Recognised by Corporate Knights as one of the world's top 10 most sustainable companies 2025.
• We do what is right: Industry leading training and development as well as paid for professional subscriptions.
• We are better together: A supportive and collaborative team environment and wider ERG network (see more on our ERGs here: Stantec Employee Resource Groups)
• Growth: We're on an exciting growth journey across the UK - we want you to be part of it!
• Great Benefits: Competitive salary, bonus schemes, enhanced pension plan, annual leave with the option to buy/sell additional days, private medical insurance, group income protection & life assurance included as standard as well as discounted gym membership and lots more.
• Hybrid / Flexible working: Enjoy a healthy work-life balance with our hybrid approach to flexible working.

About Stantec

The Stantec community unites more than 34,000 employees working in over 450 locations across 6 continents. We have been working with our clients and communities in the UK for over 150 years. We plan, design, deliver and manage the development and infrastructure needed to support the creation of sustainable, healthy and prosperous communities. Our teams provide effective and relevant solutions, translating our clients' vision into valued consents, deliverable plans for projects and programmes, and efficient designs for delivery, based on technical excellence and deep market insights. We deal with today's challenges, but also keep a fairer, better tomorrow in sight, looking at how we deliver clean growth, support radical changes in our economy and meet the needs of future communities. Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. Building an inspired, inclusive work environment that attracts, supports, and develops world-class talent is a crucial key to our success.