Senior Desktop Support Engineer – Field Services

Iron Systems, Inc; Chester; On-site; GBP 32,000 - 46,000; Full time

Job summary

Iron Systems, Inc. is seeking a Desktop Support Engineer with 6–8 years in field services and onsite support to join our UK team. You will provide hands-on technical support for Windows 10/11, Office 365, imaging, and mass OS deployments, and coordinate with cross-functional teams across sites.

The role emphasizes remote troubleshooting, asset management, and end-user assistance for meetings, rooms, and events. Strong communication and collaboration are essential.

Qualifications

• 6–8 years in Field Services / Onsite Support
• Proven Desktop/Technical Support Engineer experience
• Windows 10/11 expertise
• Office 365 knowledge
• Remote troubleshooting ability
• OS imaging and mass deployments experience
• Ability to coordinate with multiple teams
• Strong customer-facing communication

Responsibilities

• Bulk refreshes and smarthands operations
• Laptop provisioning for new starters
• Asset management and repair coordination
• OS deployment and imaging support
• SCCM and OS troubleshooting
• Vendor coordination with Facility Management
• Monthly performance reporting

Skills

Field Services

Onsite Support

Windows troubleshooting

Networking basics

SCCM/Intune

OPK tools

PXE/DHCP

Remote support

Office moves

Documentation

Office 365

Education

Bachelor's degree in IT

Tools

SCCM

Intune

OPK tooling

PXE

DHCP

Job description

Iron Systems, Inc. is seeking a Desktop Support Engineer with 6–8 years in field services and onsite support to join our UK team. You will provide hands-on technical support for Windows 10/11, Office 365, imaging, and mass OS deployments, and coordinate with cross-functional teams across sites.

The role emphasizes remote troubleshooting, asset management, and end-user assistance for meetings, rooms, and events. Strong communication and collaboration are essential.