Desktop Support Technician - Windows & End-User IT Helpdesk

stepstone.fr; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Stepstone.fr in Greater London is seeking a Technical Support professional to provide desktop support and manage technology queries. The ideal candidate will have 1-3 years of experience in technical support and possess strong customer service and communication skills.

This role involves acting as the first point of contact for users and resolving issues related to PCs, laptops, and software applications. Stepstone emphasizes an inclusive work environment and offers opportunities for professional growth.

Qualifications

• 1-3 years of technical support experience, desktop, or helpdesk support preferred.
• Ability to prioritize workload effectively and work independently.

Responsibilities

• Act as the initial point of contact for technical support requests.
• Resolve incidents and respond to queries on PC's, laptops, and applications.
• Ensure a positive user experience through timely service.

Skills

Customer service skills

Communication

Troubleshooting

Knowledge of Windows 11

Experience with ServiceNow

Education

4 year college degree

Tools

ServiceNow

Crestron Audio Visual equipment

Job description

Stepstone.fr in Greater London is seeking a Technical Support professional to provide desktop support and manage technology queries. The ideal candidate will have 1-3 years of experience in technical support and possess strong customer service and communication skills.

This role involves acting as the first point of contact for users and resolving issues related to PCs, laptops, and software applications. Stepstone emphasizes an inclusive work environment and offers opportunities for professional growth.