Desktop Support Analyst — On-site & Remote IT Support

Stantec Consulting International Ltd.; Birmingham; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Stantec Consulting International Ltd. in Birmingham is seeking an IT Desktop Support Analyst to join our national desktop team, providing high-quality end-user support in a large corporate IT environment.

Based in our Birmingham offices, you will resolve hardware, software and connectivity issues, offer desk-side and remote support for Windows, and help deploy PCs and peripherals while building strong relationships with users.

Qualifications

• Proven experience supporting Windows 10/11 environments.
• Strong knowledge of Microsoft Office Suite.
• Solid understanding of PC hardware and builds.
• Customer-focused approach and good communication.

Responsibilities

• Resolve end-user hardware, software, and connectivity issues.
• Provide desk-side and remote support across Windows environments.
• Build, configure, and deploy PCs and peripherals.
• Collaborate with colleagues to resolve incidents and improve service.
• Support IT projects including system integrations.
• Travel occasionally to regional offices for on-site support.

Skills

Windows 10/11

Microsoft Office

PC hardware

Customer service

Travel flexibility

Job description

Stantec Consulting International Ltd. in Birmingham is seeking an IT Desktop Support Analyst to join our national desktop team, providing high-quality end-user support in a large corporate IT environment.

Based in our Birmingham offices, you will resolve hardware, software and connectivity issues, offer desk-side and remote support for Windows, and help deploy PCs and peripherals while building strong relationships with users.