IT Change & Incident Manager (Hybrid)

Müller UK & Ireland; Market Drayton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent dairy company in Market Drayton seeks a Change Manager to oversee the configuration management life cycle and improve IT service availability. This full-time position offers a competitive salary, a generous bonus, and a hybrid working arrangement. Key responsibilities include managing incidents, coordinating resolutions, and liaising with various stakeholders to enhance efficiency. If you have ITIL experience and a technical background, this role presents a fantastic opportunity for career advancement.

Benefits

Competitive salary

Generous annual bonus

Life Assurance

Private Medical Insurance

Pension Employer Contribution Scheme

Qualifications

• 2 years’ experience in a Change/Request ITIL environment.
• Experience in Incident and Service Level Management.
• Working knowledge of configuration management tools.

Responsibilities

• Manage the configuration management life cycle.
• Analyze and improve availability of IT services.
• Coordinate teams for quick incident resolution.

Skills

Technical college degree

Understanding of IT Infrastructure

Service management experience in SAP

Proficient in ITIL & Service Management Processes

Analytical and troubleshooting skills

Education

Technical college degree

Job description

A prominent dairy company in Market Drayton seeks a Change Manager to oversee the configuration management life cycle and improve IT service availability. This full-time position offers a competitive salary, a generous bonus, and a hybrid working arrangement. Key responsibilities include managing incidents, coordinating resolutions, and liaising with various stakeholders to enhance efficiency. If you have ITIL experience and a technical background, this role presents a fantastic opportunity for career advancement.