IT Business Systems Support Engineer

Medical Protection Society; Leeds; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare protection organization in Leeds seeks an IT Business Systems Support Engineer to manage business applications and provide technical support. The role involves ensuring smooth operations, collaborating with stakeholders, and contributing to system design and problem management. The ideal candidate has knowledge of IT management practices and troubleshooting skills, and will work in an inclusive environment. This position offers flexible hybrid working arrangements and a range of employee benefits.

Benefits

Discretionary on-target bonus

11% pension contribution

25 days annual leave

Private Medical Cover

Holistic health and well being support

Qualifications

• Knowledge of ITIL, Agile, DevOps, SRE, SDLC is preferred.
• Hands-on experience with enterprise and desktop applications is essential.

Responsibilities

• Manage applications end-to-end and ensure business continuity.
• Provide expertise in reliability practices.
• Participate in operational support and on-call rotations.

Skills

Application & IT management practices

Troubleshooting and debugging applications

Technical exposure to Terraform, SharePoint, C#, SQL, PowerShell

Proficiency in cloud platforms

Monitoring & Observability tools

Job description

The IT Business Systems role is tobe responsible forthe delivery and ownership of support to the organisation’s business applications efficiently and effectively in fulfilling businessobjectives. This includessupportapplications and software for all customers, such as operations, development, trainingteamsand other business units. The Business Systems Support Engineer is also responsible forassistingin the design, delivery, and improvement of software applications liaising with vendors and 3 rd partiesas necessary.

This role will provide technical support and ensure the smooth operation, maintenance, and enhancement of business applications. Yourexpertisewill help resolve issues,optimizesystem performance, usage and contribute to the overall IT strategy

Role Responsibility

As our newIT Business Systems Support Engineer, you will also:

• Own applications end to end, managing their full lifecycle and working with business stakeholders to agree and deliver appropriate support, resilience, and business continuity.
• Monitor and manage reliability against agreed metrics, partnering with IT monitoring teams and stakeholders to ensure sustained performance.
• Provide subject-matter expertise on reliability practices to support organisational goals and the reliability roadmap.
• Contribute to system design, application management, capacity planning, and architecture discussions, ensuring operational requirements (availability, performance, disaster recovery) are met.
• Participate in operational support and on-call rotations for supported systems and products.
• Prioritise and manage enhancements and defect resolution.
• Lead or contribute to problem management, including blameless post-incident reviews and root cause analysis with documented insights and recommendations.
• Collaborate closely with engineering, TMO, and delivery teams to enable high-performing systems management.
• Troubleshoot and ensuring pro-active monitoring ( inc system health checks \ housekeeping) is in place
• Ensure applications meet the needs of internal and external customers and support overall business success.
• Accountability for ITIL-aligned service management activities, including incident, change and problem management, as well as service improvements.

The Ideal Candidate

We are looking for:

• Knowledge of application & IT management practices and certifications (ITIL, Agile, DevOps, SRE, SDLC).
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications
• Technical exposure to Terraform, SharePoint (integration), C#, SQL, PowerShell, Azure Storage, PowerApps, CI/CD and CRM systems.
• Broad knowledge of programming languages and techniques
• Proficiency with cloud platforms
• Proficiency in troubleshooting and debugging applications
• Experience with monitoring & Observability tools

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements.We celebrate diversity, promoteinclusivityand strive to create a work environment which ensures everyone can be heard.

Package Description

• Discretionary on-target bonus
• 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave. Flexible public holidays and option to buy/sell additional leave
• Private Medical Cover
• Car Salary Sacrifice scheme
• 6x salary death in service
• Holistic health and well being support package
• A truly flexible hybrid-working arrangement
• A culture that promotes inclusivity, wellbeing and rewards hard work

About the Company

Who We Are

Medical Protection Society (MPS) is the world’s leading protection organisation forDoctors,Dentistsand healthcare professionals.We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Membersrequiresupport for complaints or claims arising from professional practice, or invested into bettering the organisation, ourcolleaguesand our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms thatbenefitMembers and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core.

Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.

Our Talent Acquisition team are always on handshould you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview.You can contact our Talent Acquisition team by emailing [e-mail].