IT Admin L1

RAPSYS TECHNOLOGIES PTE. LTD.; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology solutions company is seeking an IT Admin to manage mail service requests, handle user access, and coordinate IT asset management. The ideal candidate will possess a degree in IT or Computer Science and have at least 2 years of relevant experience. Strong problem-solving and communication skills are essential for this role. Responsibilities include software installation, managing user profiles, and ensuring compliance with IT processes. This is an opportunity to contribute to a dynamic team within a supportive environment.

Responsibilities

• Manage SG-Mail Service Requests.
• Create and terminate shared mailbox accounts and distribution lists.
• Grant or remove user access to mailbox accounts.
• Request PKI certificate issuance and renewal.
• Update user Outlook profiles and manage re-designation.
• Provision newly imaged machines via EPP.
• Deprovision inactive user accounts in AD list.
• Manage software/application packaging and installation.
• Assign and replace VPN tokens for users.
• Submit firewall rules requests for CLZ/VPN/GoMax/SGEPP.
• Reset Multi-Factor Authentication.
• Update security group memberships.
• Process various NSSR requests.
• Support laptop loan/ disk wipe/ imaging requests.
• Manage hostname additions/removals from FFE group.
• Take meeting minutes for agency meetings.
• Perform other administrative tasks assigned by SDM/SDD.

Skills

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Prioritization

Attention to detail

Education

Diploma or Bachelor’s degree in Information Technology

2+ years of experience in IT administration or support role

Tools

Microsoft Office

Job description

Role: IT Admin

JD:

Key Responsibilities

• SG-Mail Service Requests
• Shared mailbox account and distribution list creation and termination
• Grant / remove user access to mailbox accounts
• Submission of PKI certificate issuance/ renewal request
• Updating of user Outlook profile and re-designation
• Submission of EPP provisioning for newly imaged machines
• Review of AD list for inactive user accounts deprovisioning
• Software / application packaging and installation requests
• VPN token assignment and replacement for users
• Submission of CLZ/VPN/GoMax/SGEPP firewall rules requests
• Multi-Factor Authentication reset
• Update membership of security group
• Submission of various NSSR requests
• SSR deduction for laptop loan/ WOG disk wipe/ WOG imaging requests
• Addition or removal of hostnames from FFE group
• Taking minutes of meeting for agency meeting
• Other administrative tasks assigned by SDM/SDD
• Good communication and excellent interpersonal skills
• Proficient in Microsoft Office applications
• ITIL Process Knowledge
• Process handling
• Incident and request handling
• WOG Preferred knowledge.
• Maintain IT asset inventory and software licensing records
• Coordinate with third-party vendors for hardware/software procurement and support
• Prepare documentation for systems and procedure

Education & Experience

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field
• 2+ years of experience in IT administration or support role

Soft Skills

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks efficiently
• Attention to detail and commitment to continuous improvement