IT 2nd Line Support Engineer – On-Site & Infrastructure

Sumer Group Holdings Limited; Belfast; On-site; GBP 28,000 - 36,000; Full time

Job summary

A professional services group in Belfast seeks an IT 2nd Line Support Engineer to lead on-site IT operations. The role involves troubleshooting technical issues, managing user permissions, and supporting infrastructure integration with a focus on user-centered solutions. Ideal candidates will have a strong IT support background and excellent communication skills. This position is permanent and based on-site.

Qualifications

• Demonstrated experience in IT support within a professional services environment.
• Strong track record of delivering reliable technology solutions.
• Ability to assess, triage, and resolve technical issues efficiently.

Responsibilities

• Provide troubleshooting and technical support for user devices.
• Work with external partners on infrastructure integration projects.
• Manage application access and user permissions.

Skills

IT support experience

Problem-solving capabilities

Communication skills

Multitasking abilities

Proactive approach

Tools

MS Windows 11

VMware

Microsoft 365

MS Office 365

Active Directory

Job description

A professional services group in Belfast seeks an IT 2nd Line Support Engineer to lead on-site IT operations. The role involves troubleshooting technical issues, managing user permissions, and supporting infrastructure integration with a focus on user-centered solutions. Ideal candidates will have a strong IT support background and excellent communication skills. This position is permanent and based on-site.