Investigator

Local Government and Social Care Ombudsman; Coventry; Hybrid; GBP 43,000 - 53,000; Full time

Job summary

A public service organization in Coventry is seeking Investigators to assess and investigate complaints from the public regarding local authorities and social care providers. The role involves maintaining high standards of performance and offers hybrid working options. Applicants are encouraged from diverse communities. Closing date for applications is September 22, 2025.

Responsibilities

• Assess and investigate complaints made to the organization by the public.
• Look at complaints about local authorities and social care providers.
• Maintain high standards of performance and professional practice.
• Demonstrate resilience and confidence in a pressurised environment.

Job description

Overview

Local Government & Social Care Ombudsman (LGSCO)

£43,543 to £52,062 per annum

Hybrid working allocated to offices in Coventry or York

For 50 years we have been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence.

If you want to make a difference and have the perspective we’re looking for, please get in touch.

The Role

• Acting with the delegated authority on behalf of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO by the public.
• This covers failings in services by local authorities, and social care providers. Our investigators look at complaints about most services organisations within our remit, with a large proportion of our work involving complaints about children’s services and special educational needs.
• The role operates in a collaborative environment where individuals contribute to their teams’ objectives and are involved in group and project work, and various outreach activities (for example external training for bodies in jurisdiction).
• Investigators are personally responsible for their own case work and for maintaining high standards of performance and professional practice.
• Investigators are expected to operate with minimal supervision once experienced, as well as demonstrating resilience and confidence in a highly pressurised and supportive environment.

Location

We offer hybrid working and, subject to manager approval, investigators can choose to work mostly from home, an office, or a combination of both. Individuals will be allocated to either our Coventry or York office and be expected to attend the office as and when required in person for team meetings, collaborative working, training and other occasions.

We particularly encourage applications from the Black and Minority Ethnic communities who are currently under-represented within our organisation.

Timelines

The closing date for applications is 9:00am Monday 22 September 2025.

Assessments will be held during October with interviews being held over MS Teams week commencing 3 November 2025.

Please note that candidates who have applied to the LGSCO for the post of Investigator within the past twelve months will not be considered.

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