International Export Customer Specialist

DSV - Global Transport and Logistics; England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement from

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

WeCare App

LifeWorks app

Life Insurance

Job summary

DSV – Global Transport and Logistics is seeking a Customer Services Assistant in Purfleet to support UK export bookings and assist European partners with enquiries. You’ll handle bookings, monitor allocations, liaise with operations and overseas offices, and ensure deliveries are completed on time.

The role emphasizes proactive communication, attention to detail, and strong MS Office skills. You’ll join a driven team in a global logistics network that values collaboration and customer service

Qualifications

• Proactive, organised and punctual, inquisitive and self motivated
• Previous experience within freight/transport would be advantageous
• Demonstrates excellent attention to detail with a positive outlook
• Excellent customer services skills
• Excellent communication skills both written and verbal
• Proficient in the use of MS Office

Responsibilities

• Timely and effective communication with customers, partners and internal departments via e-mail/telephone.
• Updating / verifying the DSV Order Management System with customer booking details and customs details.
• Liaise with operations and overseas offices to ensure customer commitments are delivered upon.
• Effective monitoring to ensure deliveries are completed within the agreed timelines.
• Ensure that all collection consignments are conforming to correct information.
• Pro-active problem solving with customers and colleagues when issues arise.
• Comply with and understand customs regulations when transporting freight from the UK
• Resolve Credit Management Queries where necessary.
• General Day to Day administrative duties.

Job description

DSV – Global Transport and Logistics is seeking a Customer Services Assistant in Purfleet to support UK export bookings and assist European partners with enquiries. You’ll handle bookings, monitor allocations, liaise with operations and overseas offices, and ensure deliveries are completed on time.

The role emphasizes proactive communication, attention to detail, and strong MS Office skills. You’ll join a driven team in a global logistics network that values collaboration and customer service