Customer Service Agent

Dsv Air & Sea SAU; United Kingdom; Remote; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement from

Salary Sacrifice Car Scheme for Ultra‑

Salary Sacrifice Cycle Scheme

WeCare App

LifeWorks app

Life Insurance

Job summary

DSV is recruiting for a Customer Services Assistant in Purfleet to support our European partners with enquiries and order management for UK-based customers.

You will report to the Customer Service Supervisor, handle bookings, monitor day-to-day enquiries, and liaise with internal departments to ensure on-time delivery.

We value proactive communication and attention to detail, with a focus on delivering excellent service across our international export network.

Qualifications

• Proactive, organised and punctual with attention to detail.
• Previous experience in freight/transport advantageous.
• Excellent written and verbal communication skills.

Responsibilities

• Timely and effective communication with customers, partners and internal departments via e-mail/telephone.
• Updating / verifying the DSV Order Management System with customer booking details and customs details.
• Liaise with operations and overseas offices to ensure customer commitments are delivered upon.
• Effective monitoring to ensure deliveries are completed within the agreed timelines.
• Ensure that all collection consignments are conforming to correct information.
• Pro-active problem solving with customers and colleagues when issues arise.
• Comply with and understand customs regulations when transporting freight from the UK.
• Resolve Credit Management Queries where necessary.
• General Day to Day administrative duties.

Skills

Proactive, organised and punctual

Excellent communication skills

Freight/transport experience

Tools

MS Office

Job description

At DSVwe'rebuilding the world’s leadinglogisticsand transport network. With this exciting growth comes opportunity — andwe’relooking for new talent to join us.

Customer Services Assistant

Purfleet

Mon-Fri 9:00-17:00

DSV are recruiting for a Customer Service Administrator, in the international export department within Purfleet Office. The role will have focus on supporting our European partners with enquiries and do order management on bookings from our UK based customers.

The person we are looking for must be a good communicator, have a positive outlook and a clear focus on high job quality.

You will be reporting to the customer service supervisor and will be responsible for dealing with bookings from UK customers, dealing with day-to-day enquiries related to UK export shipments, investigating issues and liaising with other internal departments within DSV UK.

We are looking for a person who can add extra quality to our already highly skilled team and interested in providing an excellent service to all customers of DSV.

What will you be doing?

• Timely and effective communication with customers, partners and internal departments via e-mail/telephone.
• Updating / verifying the DSV Order Management System with customer booking details and customs details.
• Liaise with operations and overseas offices to ensure customer commitments are delivered upon.
• Effective monitoring to ensure deliveries are completed within the agreed timelines.
• Ensure that all collection consignments are conforming to correct information.
• Pro-active problem solving with customers and colleagues when issues arise.
• Comply with and understand customs regulations when transporting freight from the UK
• Resolve Credit Management Queries where necessary.
• General Day to Day administrative duties.

About You

• Proactive, organised and punctual, inquisitive and self motivated
• Previous experience within freight/transport would be advantageous
• Demonstrates excellent attention to detail with a positive outlook.
• Excellent communication skills both written and verbal
• Proficient in the use of MS Office

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000,operatingin over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.

Please be aware thatallsuccessfulcandidates will undergo necessary right-to-work checksand certain sites require5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directlyregardingthe role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.