Export Customer Service Specialist – Global Logistics

Dsv Air & Sea SAU; United Kingdom; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement from

Salary Sacrifice Car Scheme for Ultra‑

Salary Sacrifice Cycle Scheme

WeCare App

LifeWorks app

Life Insurance

Job summary

DSV is recruiting for a Customer Services Assistant in Purfleet to support our European partners with enquiries and order management for UK-based customers.

You will report to the Customer Service Supervisor, handle bookings, monitor day-to-day enquiries, and liaise with internal departments to ensure on-time delivery.

We value proactive communication and attention to detail, with a focus on delivering excellent service across our international export network.

Qualifications

• Proactive, organised and punctual with attention to detail.
• Previous experience in freight/transport advantageous.
• Excellent written and verbal communication skills.

Responsibilities

• Timely and effective communication with customers, partners and internal departments via e-mail/telephone.
• Updating / verifying the DSV Order Management System with customer booking details and customs details.
• Liaise with operations and overseas offices to ensure customer commitments are delivered upon.
• Effective monitoring to ensure deliveries are completed within the agreed timelines.
• Ensure that all collection consignments are conforming to correct information.
• Pro-active problem solving with customers and colleagues when issues arise.
• Comply with and understand customs regulations when transporting freight from the UK.
• Resolve Credit Management Queries where necessary.
• General Day to Day administrative duties.

Skills

Proactive, organised and punctual

Excellent communication skills

Freight/transport experience

Tools

MS Office

Job description

DSV is recruiting for a Customer Services Assistant in Purfleet to support our European partners with enquiries and order management for UK-based customers.

You will report to the Customer Service Supervisor, handle bookings, monitor day-to-day enquiries, and liaise with internal departments to ensure on-time delivery.

We value proactive communication and attention to detail, with a focus on delivering excellent service across our international export network.