Logistics Customer Operations Specialist

DSV Road GmbH; Swadlincote; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Car Scheme for Ultra‑

Salary Sacrifice Cycle Scheme

WeCare App

LifeWorks app

Life Insurance

Job summary

DSV is seeking an experienced Administrator to provide a customer-focused administration service on selected accounts. You will work directly with the client’s customer service team to achieve delivery targets on orders as per customer requirements and support the site administration team.

Essential is previous experience in a Customer Service role and an understanding of warehouse and logistic operations. The role requires attention to detail, MS Office proficiency, and strong communication and

Qualifications

• Excellent communication skills are essential.
• Proven organisational skills and effective time management.
• Meticulous attention to detail.
• IT literacy in Microsoft Office.
• Proficient in MS Excel and reporting.
• Strong problem-solving abilities.
• Understanding of CargoWrite; training can be provided.

Responsibilities

• Day to day responsibility for the running of the contract in a customer service capacity.
• Meet the customer’s operational requirements.
• Ensure deliveries are made on time in full.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

Skills

Excellent communication skills

Organisational skills

Time management

Attention to detail

MS Office literacy

Excel & reporting

Problem solving

CargoWrite understanding

Tools

CargoWrite

Job description

DSV is seeking an experienced Administrator to provide a customer-focused administration service on selected accounts. You will work directly with the client’s customer service team to achieve delivery targets on orders as per customer requirements and support the site administration team.

Essential is previous experience in a Customer Service role and an understanding of warehouse and logistic operations. The role requires attention to detail, MS Office proficiency, and strong communication and