Export Customer Service Specialist

DSV Road GmbH; South Killingholme; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary package

Enhanced annual leave

Salary sacrifice car scheme

Salary sacrifice cycle scheme

WeCare app

LifeWorks app

Life Insurance

Job summary

DSV is seeking a Customer Service Agent–Export Operator in Immingham to manage export shipments and export customer services for general and key accounts. You will collaborate with UK offices, coordinate collections, and guide warehouse teams to ensure compliant, timely operations.

The role requires proactive, detail‑oriented communication, familiarity with MS Office, and knowledge of freight/transport. A compelling benefits package accompanies the opportunity within our global logistics network.

Qualifications

• Freight/transport experience preferred.
• Attention to detail with a proactive approach.
• Excellent written and verbal communication skills.
• MS Office proficiency.

Responsibilities

• Communicate with customers to ensure traffic requirements align with booking instructions.
• Receive bookings from UK exporters via online platform or email.
• Contact UK offices to arrange collections.
• Instruct UK Warehouse and Distribution teams for loading/offloading cargo.
• Liaise with other DSV offices in the UK and abroad, reporting discrepancies or specific requirements.
• Ensure legislative and procedural compliance and safe working environment.
• Handle general administration such as invoicing, filing, queries and POD.
• Maintain effective communication with internal and external customers, suppliers and offices.

Job description

DSV is seeking a Customer Service Agent–Export Operator in Immingham to manage export shipments and export customer services for general and key accounts. You will collaborate with UK offices, coordinate collections, and guide warehouse teams to ensure compliant, timely operations.

The role requires proactive, detail‑oriented communication, familiarity with MS Office, and knowledge of freight/transport. A compelling benefits package accompanies the opportunity within our global logistics network.