Sales Coordinator

Macfarlane Packaging; Manchester, Salford; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days leave

Leave purchase scheme

Pension scheme

Employee assistance

Training & development

Discount scheme

Volunteering day

Health plan

Long service awards

Eye care support

Job summary

Macfarlane Packaging seeks an Internal Sales Coordinator at Heywood Distribution Park to support our sales team. You will be the first contact for customer accounts, manage enquiries, process orders, and work closely with Sales Executives to keep orders moving.

You should have at least 12 months in sales support, be highly organised, proficient in Microsoft Office and CRM (MS Dynamics preferred), and comfortable with outbound calls.

Qualifications

• Minimum of 12 months experience in a sales coordination, administration, or support role.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Familiarity with the packaging or distribution sector is always a plus (although not essential).

Responsibilities

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Processing customer's sales orders efficiently.
• Handling customer enquiries and processing orders with precision to maintain service excellence.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling.

Skills

CRM systems

MS Dynamics

Microsoft Office

Customer liaison

Organization

Phone-based sales support

Relationship-building

Outbound calls

Tools

MS Dynamics

Microsoft Office

Job description

Internal Sales Coordinator - Heywood Distribution Park
Commutable from: Heywood, Oldham, Bury, Sales, Rochdale, Salford, Prestwich, Ramsbottom

Join a market leader and support our dynamic sales team

• Salary: Up to £32,000 basic (depending on experience) + bonuses/OTE
• Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme
• Hours: 37.5 per week, Monday-Friday
• Sector: Packaging Distribution

Unpack a rewarding sales career with Macfarlane Packaging
At Macfarlane Packaging, we re in the business of protecting what matters - our people, our customers, and the planet. We re equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. If you re eager to support a top-performing team and develop your skills in sales administration, read on

Your Role: Internal Sales Coordinator

As an Internal Sales Coordinator, you ll play a pivotal role in underpinning our sales success. You ll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you ll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.

What You ll Be Doing

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Processing customer s sales orders efficiently
• Handling customer enquiries and processing orders with precision to maintain service excellence.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling.

What We re Looking For

You ll be an organized and proactive professional with a knack for sales support. We re looking for someone who can keep the wheels turning and add value to our team by ensuring every customer interaction is top-notch. Specifically, we d love to see:

• Minimum of 12 months experience in a sales coordination, administration, or support role.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Familiarity with the packaging or distribution sector is always a plus (although not essential).

What You Will Get

We provide a competitive basic salary alongside a rewarding incentive scheme designed to recognise and incentivise success. Our flexible benefits package includes:

• 25 days annual leave (rising to 27 with service) plus all public/bank holidays
• Additional holiday purchase scheme
• Contributory pension scheme
• Employee assistance programme to support wellbeing
• Extensive training and development opportunities
• Employee discount scheme (retail and leisure)
• Annual paid volunteering day
• Simply Health/Dental plan options
• Enhanced HR policies and long service awards
• Charitable giving options
• Financial support with eye tests and glasses (DSE users)
• EE mobile discount scheme

Shape Your Future with Us

At Macfarlane Group, your potential is limitless. We empower our people with structured career pathways and continuous training, so whether you re expanding your skills in sales support or aspiring to new challenges, your future is bright with us.

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.