Internal Sales Executive

Avenue Scotland; Kirkcaldy; Sur place; GBP 35 000 - 40 000; Plein temps

Résumé du poste

Avenue Scotland, based in Kirkcaldy, is seeking an Inside Sales Adviser to join the Sales and Customer Service team. You will report to the Inside Sales Manager, delivering a professional sales experience to prospects and customers while representing the company and its values at all times.

Key duties include handling bronze quote follow-ups under £2000, upselling and cross-selling to maximise margins, recording activities in the CRM, and processing orders efficiently.

Qualifications

• Minimum sales experience required.
• Strong telephone selling skills and active listening.
• Ability to upsell and cross-sell relevant items to increase margin.
• Familiarity with CRM systems and practices.
• Excellent communication and negotiation skills.

Responsabilités

• Complete bronze quote follow ups below £2000 revenue.
• Adapt quotations to maximise profitability through upsell/cross-sell.
• Be accountable for sales activity.
• Record quotes and customer discussions on the CRM for visibility to the team.
• Ensure timely follow-up of quotations to maximise sales opportunities.
• Process sales orders quickly and accurately according to procedures.
• Maintain accurate CRM data including machines and customer categories.

Connaissances

Sales experience

Phone selling

CRM systems

Negotiation

Upselling & cross-selling

Time management

Outils

CRM software

Description du poste

Our established Kirkcaldy based client, require an Inside Sales Adviser to join their Sales and Customer Service team.

Reporting into the Inside Sales Manager, your role will be to show a high level of selling competency and organisational skills working within a team environment providing a professional sales experience to prospects and customers. You will ensure the best possible representation of the company, its services, and values at all times.

Key duties

• Being responsible for completing bronze quote follow ups, below £2000 in revenue.
• Adapt customer quotations if required, ensuring profitability is maximised by up-selling and cross-selling, with a keen focus on product mix.
• Being accountable for sales activity.
• Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM system and available to F2F and internal sales team members.
• Ensure all quotations are followed up in a timely manner to maximise sales opportunity.
• Processing sales orders quickly and accurately, working in line with company procedures.
• Keeping the data on the CRM accurate, updating number of machines and customer categories.

Key skills and experience

• Dynamic, motivated and hungry for sales success
• Proven sales experience - either telephone based or field based
• Track record of over-achieving targets
• Strong phone selling skills and active listening
• Ability to upsell and cross sell relevant items to increase margin
• Familiarity with CRM systems and practices
• Building effective working relationships with internal and external customers
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to influence
• Strong attention to detail
• Skilled in negotiation

Compensation and benefits

In return you will receive basic salary of up to £35,000pa plus bonuses (OTE £40k) + excellent benefits package. This hours for the role are Monday to Friday and fully office based.