Internal Sales Coordinator

Westray Recruitment Consultants Ltd; North East; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Bonus incentives

Pension scheme

Office-based role

Critical illness cover

Death in service cover

Job summary

Westray Recruitment Consultants Ltd is seeking an Inside Sales professional to handle inbound inquiries, upsell, and deliver quotes and proposals from its Chester-le-Street office. The role offers a base salary of £30k–£33k DOE with strong bonus potential and a Monday–Friday schedule.

You will manage relationships with merchants, contractors and developers, deliver technical proposals, and drive quarterly targets while benefiting from the company’s training and development opportunities.

Qualifications

• Prior internal, technical or construction sales experience preferred.
• Excellent communication skills.
• Strong organisation and attention to detail.
• Commercial awareness and customer-focused mindset.
• Confident telephone manner and IT literacy.

Responsibilities

• Manage inbound sales enquiries from merchants, contractors, developers and consultants.
• Generate quotations and technical proposals.
• Follow up quotations to maximise conversion.
• Identify new business opportunities within existing and prospective customers.
• Build long-term relationships that generate repeat business.
• Achieve and exceed quarterly sales targets.
• Keep up to date with industry developments and product innovations.
• Attend product and sales training sessions.
• Deliver exceptional customer service throughout every interaction.
• Understand customer requirements and recommend appropriate solutions.
• Resolve customer queries quickly and professionally.
• Maintain regular communication throughout the sales process.
• Support customers after delivery where required.
• Maintain accurate customer records within the CRM.
• Record all customer conversations and interactions.
• Upload emails and project documentation.
• Set follow-up tasks and next actions.
• Ensure opportunities are managed through the sales pipeline

Skills

Sales experience

Excellent communication skills

Organisation

Commercial awareness

Telephone manner

Customer-focused

IT skills

Multitasking

Tools

CRM

Job description

Inside Sales Opportunity! Internal Sales Opportunity! Chester-Le-Street location! This isn t a cold calling/cold outreach role, this is inside sales in which upselling, providing quotes and providing proposals is the aim of the game.

WHAT IS IN IT FOR YOU?

• Annual base Salary of £30k £33k DOE. + Fantastic bonus incentives, see below.
• Bonus schemes applicable, including quarterly bonuses and yearly bonuses. Opportunity to earn considerably more.
• Monday to Friday working hours, 8.30pm-4.30pm. Also, you can work 8-4 or 9-5, my client is very flexible.
• Full time, permanent position from day one.
• 25 days leave + Bank holidays
• Pension contribution scheme
• Headcount in the business sits at 15.
• This is an office-based role
• Critical illness cover
• Death in service cover
• The best in training, upskilling and self-development
• Based in Chester Le Street
• Upwardly mobile business encountering consistent growth
• Permanent position from day one
• Market leading personal growth trajectories available
• A clear voice within the business.

THE BUSINESS

Our client specialises within the Manufacturing & Construction sector. Our client provides innovative environmental solutions across the UK construction industry. They work with merchants, contractors, developers, consultants and civil engineers, providing technical advice alongside market-leading products.

THE ROLE

• Manage inbound sales enquiries from merchants, contractors, developers and consultants.
• Generate quotations and technical proposals.
• Follow up quotations to maximise conversion.
• Identify new business opportunities within existing and prospective customers.
• Build long-term relationships that generate repeat business.
• Achieve and exceed quarterly sales targets.
• Keep up to date with industry developments and product innovations.
• Attend product and sales training sessions.
• Deliver exceptional customer service throughout every interaction.
• Understand customer requirements and recommend appropriate solutions.
• Resolve customer queries quickly and professionally.
• Maintain regular communication throughout the sales process.
• Support customers after delivery where required.
• Maintain accurate customer records within the CRM.
• Record all customer conversations and interactions.
• Upload emails and project documentation.
• Set follow-up tasks and next actions.
• Ensure opportunities are managed through the sales pipeline

THE PERSON

• Previous sales experience (internal sales, technical sales or construction sales preferred).
• Excellent communication skills.
• Strong organisation and attention to detail.
• Commercial awareness.
• Confident telephone manner.
• Customer-focused mindset.
• Strong IT skills.
• Ability to manage multiple projects simultaneously.
• An understanding of the different dynamics between merchants, contractors and developers.
• Experience preparing quotations or technical proposals.