Internal Sales adviser

Avenue Scotland; Kirkcaldy; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Base salary up to £33k + bonuses (OTE£

Job summary

Avenue Scotland in Kirkcaldy is seeking an Inside Sales Adviser to join the Sales and Customer Service team. The role focuses on high-quality sales interactions, accurate CRM updates, and timely follow-ups to maximise revenue.

You will handle quotations below £2000, upsell and cross-sell to improve margins, and report to the Inside Sales Manager. Monday to Friday, office-based, with a strong bonus potential.

Qualifications

• Dynamic, motivated and hungry for sales success.
• Proven sales experience - telephone or field based.
• Track record of over-achieving targets.
• Strong phone selling skills and active listening.
• Ability to upsell and cross sell to increase margin.
• Familiarity with CRM systems and practices.
• Building effective working relationships with internal and external customers.
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Skilled in negotiation.

Responsibilities

• Complete bronze quote follow ups for revenue under £2000.
• Adapt quotations to maximise profitability with upsell/cross-sell.
• Be accountable for sales activity.
• Record quotes and discussions in CRM for team visibility.
• Follow up quotations promptly to maximise sales opportunity.
• Process sales orders quickly and accurately per procedures.
• Maintain accurate CRM data on machines and customer categories.

Skills

Sales experience

Phone selling

Upsell & cross-sell

CRM familiarity

Communication

Negotiation

Time management

Attention to detail

Relationship building

Influence

Tools

CRM systems

Job description

Our established Kirkcaldy based client, require an Inside Sales Adviser to join their Sales and Customer Service team.

Reporting into the Inside Sales Manager, your role will be to show a high level of selling competency and organisational skills working within a team environment providing a professional sales experience to prospects and customers. You will ensure the best possible representation of the company, its services, and values at all times.

Key duties

• Being responsible for completing bronze quote follow ups, below £2000 in revenue.
• Adapt customer quotations if required, ensuring profitability is maximised by up-selling and cross-selling, with a keen focus on product mix.
• Being accountable for sales activity.
• Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM system and available to F2F and internal sales team members.
• Ensure all quotations are followed up in a timely manner to maximise sales opportunity.
• Processing sales orders quickly and accurately, working in line with company procedures.
• Keeping the data on the CRM accurate, updating number of machines and customer categories.

Key skills and experience

• Dynamic, motivated and hungry for sales success
• Proven sales experience - either telephone based or field based
• Track record of over-achieving targets
• Strong phone selling skills and active listening
• Ability to upsell and cross sell relevant items to increase margin
• Familiarity with CRM systems and practices
• Building effective working relationships with internal and external customers
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to influence
• Strong attention to detail
• Skilled in negotiation

• In return you will receive basic salary of up to £33,000pa plus bonuses (OTE £40k) + excellent benefits package.

This role is Monday to Friday and fully office based.

INDPERM