Internal Account Manager

Michael Page; Stretford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary £30,000 + 25% bonus

Permanent position in Manchester

Career development opportunities

Supportive team environment

Job summary

Michael Page is seeking an Internal Account Manager based in Trafford, Manchester. You will manage a portfolio of healthcare distribution accounts, ensuring seamless day-to-day contact with clients and supporting the sales team toward targets.

You will build strong relationships, handle queries promptly, keep records up to date, and coordinate with internal teams to deliver outstanding service and growth opportunities.

Qualifications

• The candidate should show strong commercial awareness and the ability to manage client relationships.
• Excellent written and verbal communication skills are essential.
• Highly organised with good attention to detail and the ability to manage competing priorities.
• Experience with MS Office and basic data handling is expected.
• Desirable: knowledge of the care sector and tender support experience.

Responsibilities

• Manage a portfolio of customer accounts and maintain proactive contact throughout the journey.
• Build strong relationships to understand needs and provide accurate account support.
• Respond to customer queries with clear updates and practical resolutions.
• Keep CRM records, pricing schedules and product updates up to date.
• Coordinate requests with internal teams to ensure smooth service delivery.
• Support retention and growth through regular communication and timely follow-up.
• Follow up on quotations, identify cross-selling and upselling opportunities.
• Coordinate onboarding, mobilisation and action plans to ensure account success.
• Deliver excellent service and escalate risks where necessary.

Skills

Commercial awareness

Communication skills

Organised

Attention to detail

Multi-tasking

Care Sector knowledge (Desirable)

Tools

Microsoft Office

Job description

As an Internal Account Manager in Trafford, Manchester you will manage customer relationships within the healthcare distribution sector. You'll play a key role in managing client relationships and supporting sales operations. This role is all about ensuring smooth day-to-day communication with clients and helping the sales team achieve their targets.

Client Details

The organisation operates in the Retail industry in Manchester.

Description

• Manage a portfolio of customer accounts, maintaining clear and helpful contact throughout the customer journey.
• Build strong working relationships with customers to understand their needs and provide accurate account support.
• Respond to customer queries promptly, providing clear updates and practical resolutions where possible.
• Keep account records up to date so customer information is accurate and easy to access.
• Coordinate customer requests with relevant internal teams to help deliver a smooth service.
• Follow up on open queries and agreed actions, ensuring customers receive timely progress updates.
• Identify opportunities to improve the service provided to existing customers through regular account contact.Manage a portfolio of strategic customer accounts, acting as the primary office-based point of contact and building strong relationships with key stakeholders.
• Support customer retention and account growth by maintaining regular communication and coordinating activity between customer visits.
• Follow up on quotations, commercial opportunities, and identify cross-selling and upselling opportunities to maximise revenue.
• Coordinate contract mobilisation, implementation, and customer action plans to ensure smooth onboarding and ongoing account success.
• Deliver excellent customer service by managing enquiries through to resolution, meeting SLAs, and escalating commercial risks where necessary.
• Maintain accurate account administration, including pricing schedules, product updates, samples, product trials, and CRM records.
• Support Quarterly Business Reviews and collaborate with internal teams to ensure seamless service delivery and effective account management.
• Work closely with Account Managers, Procurement, and operational teams to improve customer satisfaction, drive commercial opportunities, and support the continued growth of strategic accounts.

Profile

The ideal candidate should have:

• Strong commercial awareness
• Excellent written and verbal communication skills
• Highly organised
• Strong Microsoft office skills
• Excellent attention to detail
• Ability to manage multiple prioritiesDesirable:
• Care Sector experience
• Tender support experience
• Project coordination
• Pricing administrationJob Offer

Job Offer

• Annual salary of £30,000 with 25% bonus
• A permanent position based in Manchester, providing job security and stability.
• Opportunities for professional development and career progression.
• Supportive team environment within the customer service department.
• Access to a range of benefits to support your professional and personal growth