Internal Account Manager

Interaction Recruitment; Corby; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary & incentives

Health & wellbeing support

Supportive working environment

Job summary

Interaction Recruitment are recruiting on behalf of our client, a leading provider of innovative display solutions, for an Internal Account Manager to join their team based in Corby. You will manage up to 150 accounts, develop existing business and drive revenue growth while delivering excellent customer experience.

This role rewards a commercially minded, customer-focused professional with opportunities for progression and incentives tied to performance.

Qualifications

• Experience in sales, internal sales, or customer-facing roles.
• Excellent communication skills with confidence speaking to customers.
• Proactive, commercially focused with sales targets.
• Ability to build long-term relationships and grow accounts.
• Strong organisational skills to manage multiple accounts.

Responsibilities

• Build and maintain relationships with existing customers as main contact for sales enquiries and support.
• Develop existing accounts, attract new customers and reactivate lapsed accounts to maximise revenue.
• Identify opportunities for cross-selling and upselling products and services.
• Prepare and convert customer quotations into sales.
• Make proactive outbound calls to generate new business.
• Promote marketing campaigns, product launches and digital sales tools.
• Encourage customers to use the company's e-commerce platform and online resources.
• Arrange customer visits for Key Account Managers and promote visits to showroom and Customer Experience Centre.
• Work closely with internal sales, customer service and operations teams to ensure a smooth customer journey.
• Maintain accurate CRM records, manage the sales pipeline and monitor progress against agreed targets.
• Take ownership of customer issues, resolving queries efficiently and professionally.

Skills

Sales experience

Account management

Customer focus

Communication skills

Proactive / target-driven

CRM experience

Organisational skills

Negotiation skills

Tools

CRM systems

Microsoft Excel

PowerPoint

Job description

Internal Account Manager

Location: Corby, Northamptonshire
Salary: Competitive salary plus performance-based incentives
Job Type: Full-time, Permanent

About the Role

Interaction Recruitment are recruiting on behalf of our client, a leading provider of innovative display solutions, for an Internal Account Manager to join their team based in Corby.

This is an excellent opportunity for a commercially minded, customer-focused individual who enjoys building relationships, developing existing accounts and identifying new sales opportunities. Working as part of a Regional Sales and Customer Services team, you will play a key role in driving revenue growth, strengthening customer relationships and delivering an outstanding customer experience.

Managing a portfolio of up to 150 customer accounts, you will take a proactive approach to account management, developing existing business, re-engaging lapsed customers and identifying opportunities to increase sales.

Key Responsibilities

• Build and maintain strong relationships with existing customers, acting as their main point of contact for sales enquiries and support.

• Develop existing accounts, attract new customers and reactivate lapsed accounts to maximise revenue.

• Identify opportunities for cross-selling and upselling products and services.

• Prepare, manage and convert customer quotations into sales.

• Make proactive outbound calls to engage customers and generate new business opportunities.

• Promote marketing campaigns, product launches, events and digital sales tools.

• Encourage customers to use the company's e-commerce platform and online resources.

• Arrange customer visits for Key Account Managers and promote visits to the showroom and Customer Experience Centre.

• Work closely with internal sales, customer service and operations teams to ensure a smooth customer journey.

• Maintain accurate CRM records, manage the sales pipeline and monitor progress against agreed targets.

• Take ownership of customer issues, resolving queries efficiently and professionally.

Skills and Experience

The successful candidate will ideally have:

• Previous experience in a sales, internal sales, account management or customer-facing role.

• Excellent communication skills, with confidence speaking to customers over the telephone.

• A proactive and commercially focused approach, with the motivation to achieve sales targets.

• The ability to build rapport, develop long-term relationships and identify opportunities to grow accounts.

• Strong organisational skills and the ability to manage multiple accounts and competing priorities.

• Good problem-solving and negotiation skills.

• Experience using CRM systems and Microsoft Office, particularly Excel and PowerPoint.

• An understanding of sales performance, pricing and commercial trends.

• Confidence using digital sales tools; familiarity with business social media is an advantage.

Candidates with approximately 1–2 years' experience in a sales or customer-focused role are encouraged to apply. Equivalent professional experience will be considered in place of formal qualifications.

What's on Offer?

• Competitive salary and performance-related incentives.

• Health and wellbeing support, including access to counselling and physiotherapy.

• A supportive working environment that values teamwork, inclusion and employee wellbeing.

• Opportunities for career progression, personal development and leadership training.

• Development plans to support your long-term career goals.

• A positive company culture where collaboration, new ideas and success are recognised.