Internal Account Manager

Michael Page; Manchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25% bonus

Permanent role in Manchester

Professional development

Benefits package

Job summary

Michael Page in Manchester is seeking a dedicated Customer Accounts professional to manage a portfolio of client relationships, ensuring clear contact throughout the journey and timely resolutions.

You will maintain accurate CRM records, collaborate with internal teams, and strive to optimise service quality while supporting account growth. The permanent role offers a competitive 30,000 base salary plus a 25% annual bonus and opportunities for progression.

Qualifications

• Strong commercial awareness and excellent written and verbal communication.
• Highly organised with the ability to manage multiple priorities.
• Proficient in Microsoft Office applications and CRM usage.
• Attention to detail and accuracy in account records.

Responsibilities

• Manage a portfolio of customer accounts with proactive contact throughout the journey.
• Build strong relationships to understand needs and provide account support.
• Respond to queries promptly with clear updates and resolutions.
• Keep account records up to date in CRM and pricing schedules.
• Coordinate requests with internal teams to ensure smooth service delivery.
• Follow up on quotes and opportunities to maximise revenue.
• Support onboarding, quarterly reviews, and ongoing account management.

Skills

Strong commercial awareness

Excellent communication

Highly organised

Microsoft Office skills

Attention to detail

Multi-priority management

Tools

Microsoft Office

Job description

Client Details

The organisation operates in the Retail industry in Manchester.

Description

• Manage a portfolio of customer accounts, maintaining clear and helpful contact throughout the customer journey.
• Build strong working relationships with customers to understand their needs and provide accurate account support.
• Respond to customer queries promptly, providing clear updates and practical resolutions where possible.
• Keep account records up to date so customer information is accurate and easy to access.
• Coordinate customer requests with relevant internal teams to help deliver a smooth service.
• Follow up on open queries and agreed actions, ensuring customers receive timely progress updates.
• Identify opportunities to improve the service provided to existing customers through regular account contact.Manage a portfolio of strategic customer accounts, acting as the primary office-based point of contact and building strong relationships with key stakeholders.
• Support customer retention and account growth by maintaining regular communication and coordinating activity between customer visits.
• Follow up on quotations, commercial opportunities, and identify cross-selling and upselling opportunities to maximise revenue.
• Coordinate contract mobilisation, implementation, and customer action plans to ensure smooth onboarding and ongoing account success.
• Deliver excellent customer service by managing enquiries through to resolution, meeting SLAs, and escalating commercial risks where necessary.
• Maintain accurate account administration, including pricing schedules, product updates, samples, product trials, and CRM records.
• Support Quarterly Business Reviews and collaborate with internal teams to ensure seamless service delivery and effective account management.
• Work closely with Account Managers, Procurement, and operational teams to improve customer satisfaction, drive commercial opportunities, and support the continued growth of strategic accounts.

Profile

The ideal candidate should have:

• Strong commercial awareness
• Excellent written and verbal communication skills
• Highly organised
• Strong Microsoft office skills
• Excellent attention to detail
• Ability to manage multiple priorities

Desirable:

• Care Sector experience
• Tender support experience
• Project coordination
• Pricing administration

Job Offer

• Annual salary of 30,000 with 25% bonus
• A permanent position based in Manchester, providing job security and stability.
• Opportunities for professional development and career progression.
• Supportive team environment within the customer service department.
• Access to a range of benefits to support your professional and personal growth.