Internal Account Manager

E&M Talent Partners Ltd; Morley; On-site; GBP 26,000 - 36,000; Full time

Job summary

E&M Talent Partners Ltd is recruiting an Internal Account Manager for our Leeds-based team. You will manage a portfolio of existing business customers, nurture relationships and support ongoing requirements to ensure excellent service and continued account growth.

The role blends customer service, relationship management and commercial awareness, with a strong emphasis on proactive communication, accurate data handling, and coordinating with internal colleagues to keep orders and projects moving

Qualifications

• Excellent communication and relationship-building skills.
• Confident speaking with customers over the phone.
• Strong organisational skills with attention to detail.
• Proactive, positive attitude with numerical and commercial awareness.
• Experience with Microsoft Office and CRM systems.

Responsibilities

• Build and maintain relationships with existing business customers.
• Act as main contact for customer enquiries.
• Prepare and follow up quotations.
• Support customers through the order process.
• Proactively contact customers by phone, email, and online meetings.
• Coordinate with internal teams to ensure orders and projects run smoothly.
• Provide updates on product availability and delivery times.
• Maintain accurate customer information in company systems.
• Support wider sales activities and identify growth opportunities within accounts.

Skills

Excellent communication

Relationship-building

Organisational skills

Commercial awareness

Tools

Microsoft Office

CRM systems

Job description

Are you a confident communicator who enjoys building relationships and helping customers?

We're recruiting for an Internal Account Manager to join a growing and successful business based in Leeds. This is an excellent opportunity for someone with experience in customer service, account management, retail, hospitality, contact centres or other customer-facing roles who wants to build a long-term career in a commercial environment.

You do not need an extensive sales background. We are looking for bright, motivated individuals who can communicate effectively, build rapport naturally and enjoy working with customers.

The Opportunity

You'll be responsible for managing a portfolio of existing business customers, developing strong relationships and supporting them with their ongoing requirements. Working closely with colleagues across the business, you'll play an important role in ensuring customers receive a first-class service while identifying opportunities to grow existing accounts.

This is a varied position that combines customer service, relationship management and commercial awareness.

Key Responsibilities

• Building and maintaining strong relationships with existing business customers
• Acting as a key point of contact for customer enquiries
• Preparing and following up quotations
• Supporting customers throughout the order process
• Proactively contacting customers by phone, email and online meetings
• Working with internal departments to ensure orders and projects run smoothly
• Providing updates on product availability and delivery times
• Managing customer information accurately within company systems
• Supporting wider sales activities and helping identify growth opportunities within accounts

This is a full time on site position.

What We're Looking For

We're particularly interested in speaking with candidates who can demonstrate:

• Excellent communication and relationship-building skills
• Confidence speaking with customers over the phone
• Strong organisational skills and attention to detail
• A positive, proactive attitude
• Good numerical and commercial awareness
• The ability to manage multiple tasks and priorities
• Confidence using Microsoft Office and CRM systems

Applications are particularly welcomed from individuals currently working in:

• Customer Service
• Retail Management
• Hospitality
• Contact Centres
• Sales Support
• Business Development Support
• Account Administration
• Recruitment
• Estate Agency
• Client Services

About You

You'll be someone who enjoys speaking with people, building trust and creating positive customer experiences. You may already have some experience in a sales, customer service or account management role, but equally you may be looking to take the next step in your career.

If you're organised, personable, commercially minded and enjoy developing long-term relationships, we'd love to hear from you.

The first 12 weeks will be employed via E&M Talent, the recruitment agency.