Internal Account Manager

Hartley Resourcing Ltd; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Hartley Resourcing Ltd in Southampton is seeking an Internal Account Manager to manage a portfolio of customers, drive revenue growth and deliver excellent service. The role focuses on building strong relationships and identifying opportunities within existing accounts.

The ideal candidate has experience in account management or related roles, with strong communication, analytical skills and a proactive approach to sales opportunities.

Qualifications

• Experience in account management, internal sales or customer-facing roles.
• Strong communication and relationship-building skills.
• Commercial awareness with proactive sales mindset.
• Analytical and organisational skills with attention to detail.

Responsibilities

• Build and develop long-term relationships with existing customers.
• Identify opportunities to grow accounts through upselling and cross-selling.
• Manage customer enquiries, quotations and orders.
• Analyse sales data to identify commercial opportunities.
• Work closely with internal teams to resolve queries and deliver excellent service.
• Support sales initiatives, customer events and continuous improvement activities.

Skills

Account Management

Customer Service

Sales

Business Development

Relationship Building

Job description

We're recruiting for a commercially minded Internal Account Manager to join a growing and well-established company based in Southampton. This is an excellent opportunity for someone who enjoys building strong customer relationships, identifying growth opportunities within existing accounts and delivering exceptional customer service.

Working within a supportive team, you'll manage a portfolio of customers, drive revenue growth and play a key role in the company's continued success.

The role

As an Internal Account Manager, you will:

• Build and develop long-term relationships with existing customers.
• Identify opportunities to grow accounts through upselling and cross-selling.
• Manage customer enquiries, quotations and orders.
• Analyse sales data to identify commercial opportunities.
• Work closely with internal teams to resolve queries and deliver excellent service.
• Support sales initiatives, customer events and continuous improvement activities.

The ideal candidate

We're looking for someone who has:

• Previous experience in Account Management, Internal Sales, Customer Service or Business Development.
• Excellent communication and relationship-building skills.
• Strong commercial awareness and a proactive approach to identifying sales opportunities.
• Good analytical and organisational skills with attention to detail.
• Confidence using Microsoft Office, particularly Excel and Word.
• A positive, adaptable attitude with the ability to manage multiple priorities.

Additional information

This is a fantastic opportunity to join a successful organisation that values collaboration, customer relationships and professional development. In return, you'll enjoy a varied role with genuine responsibility, opportunities to influence business growth and ongoing career development.