Internal Account Manager

Interaction Recruitment Group; Corby; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary and incentives

Health and wellbeing support

Job summary

Interaction Recruitment are recruiting on behalf of our client, a leading provider of innovative display solutions, for an Internal Account Manager to join their team based in Corby.

You will manage a portfolio of up to 150 customer accounts, build relationships, identify new sales opportunities and drive revenue growth through cross-selling and upselling, while coordinating with internal teams to ensure a smooth customer journey.

Qualifications

• Experience in sales, internal sales, account management or customer-facing role.
• Excellent communication skills with customers over the phone.
• Proactive and commercially focused with ability to meet sales targets.
• Ability to build rapport, develop long-term relationships and grow accounts.
• Strong organisational skills to manage multiple accounts and priorities.
• Good problem-solving and negotiation abilities.
• Experience using CRM systems and Microsoft Office (Excel/PowerPoint).
• Understanding of sales performance, pricing and commercial trends.

Responsibilities

• Build and maintain strong relationships with existing customers and be their main point of contact for sales and support.
• Develop existing accounts and reactivate lapsed customers to maximise revenue.
• Identify opportunities for cross-selling and upselling products and services.
• Prepare, manage and convert customer quotations into sales.
• Make proactive outbound calls to engage customers and generate new business opportunities.
• Promote marketing campaigns, product launches, events and digital sales tools.
• Encourage customers to use the company's e-commerce platform and online resources.
• Arrange customer visits for Key Account Managers and showrooms/showroom visits.
• Work with internal teams to ensure a smooth customer journey and keep CRM up to date.
• Maintain accurate sales pipelines and progress against targets.
• Take ownership of customer issues and resolve queries efficiently.

Skills

Account management

Customer relationship building

Communication skills

Sales targeting

CRM systems

Mult-accounts management

Problem solving

Negotiation skills

Tools

CRM systems

Excel

PowerPoint

Microsoft Office

Job description

Internal Account Manager

Location: Corby, Northamptonshire
Salary: Competitive salary plus performance-based incentives
Job Type: Full-time, Permanent

About the Role

Interaction Recruitment are recruiting on behalf of our client, a leading provider of innovative display solutions, for an Internal Account Manager to join their team based in Corby.

This is an excellent opportunity for a commercially minded, customer-focused individual who enjoys building relationships, developing existing accounts and identifying new sales opportunities. Working as part of a Regional Sales and Customer Services team, you will play a key role in driving revenue growth, strengthening customer relationships and delivering an outstanding customer experience.

Managing a portfolio of up to 150 customer accounts, you will take a proactive approach to account management, developing existing business, re-engaging lapsed customers and identifying opportunities to increase sales.

Key Responsibilities

• Build and maintain strong relationships with existing customers, acting as their main point of contact for sales enquiries and support.

• Develop existing accounts, attract new customers and reactivate lapsed accounts to maximise revenue.

• Identify opportunities for cross-selling and upselling products and services.

• Prepare, manage and convert customer quotations into sales.

• Make proactive outbound calls to engage customers and generate new business opportunities.

• Promote marketing campaigns, product launches, events and digital sales tools.

• Encourage customers to use the company's e-commerce platform and online resources.

• Arrange customer visits for Key Account Managers and promote visits to the showroom and Customer Experience Centre.

• Work closely with internal sales, customer service and operations teams to ensure a smooth customer journey.

• Maintain accurate CRM records, manage the sales pipeline and monitor progress against agreed targets.

• Take ownership of customer issues, resolving queries efficiently and professionally.

Skills and Experience

The successful candidate will ideally have:

• Previous experience in a sales, internal sales, account management or customer-facing role.

• Excellent communication skills, with confidence speaking to customers over the telephone.

• A proactive and commercially focused approach, with the motivation to achieve sales targets.

• The ability to build rapport, develop long-term relationships and identify opportunities to grow accounts.

• Strong organisational skills and the ability to manage multiple accounts and competing priorities.

• Good problem-solving and negotiation skills.

• Experience using CRM systems and Microsoft Office, particularly Excel and PowerPoint.

• An understanding of sales performance, pricing and commercial trends.

• Confidence using digital sales tools; familiarity with business social media is an advantage.

What's on Offer?

• Competitive salary and performance-related incentives.

• Health and wellbeing support, including access to counselling and physiotherapy.

• A supportive working envir