Interim Repairs Officer

Michael Page; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading housing provider in London seeks a Repairs Officer to deliver a high-quality repairs management service. In this role, you will be responsible for managing repair requests, providing support to residents, and working closely with contractors. The ideal candidate has experience in repairs or construction, strong IT skills, and excellent communication abilities. This full-time position offers a competitive hourly rate of £17 to £21 and the potential for a hybrid working model after 6 months.

Qualifications

• Relevant qualification or equivalent experience in repairs, building, or construction.
• Knowledge of health and safety regulations in maintenance/construction.
• Experience delivering high-quality repairs and void maintenance services.
• Strong IT skills and record-keeping ability.
• Excellent written and verbal communication skills.
• Commitment to resident involvement, equality, and diversity.
• Flexible, proactive, and able to work occasional evenings/weekends.

Responsibilities

• Receive, raise, and track repair requests from residents.
• Provide accurate responses to repairs and maintenance enquiries.
• Maintain up-to-date records and ensure KPIs are met.
• Liaise with surveyors, contractors, and housing colleagues.
• Respond to resident complaints and enquiries aiming for resolution.

Skills

Repairs management

Knowledge of health and safety regulations

Strong IT skills

Excellent communication skills

Commitment to equality and diversity

Education

Relevant qualification or equivalent experience

Tools

Word

Excel

Outlook

Job description

Overview

As a Repairs Officer, you'll deliver a high-quality repairs management service to residents, ensuring their needs are met throughout their tenancies. You'll be the first point of contact for repairs, providing efficient support and helping maintain safe, well-managed homes.

Client Details
Our client is a resident-led housing provider with a strong commitment to empowering communities and delivering excellent services. With offices in London, they are known for their inclusive culture and dedication to resident involvement.

Responsibilities

• Receive, raise, and track repair requests from residents.
• Provide accurate responses to repairs and maintenance enquiries.
• Maintain up-to-date records and ensure KPIs are met.
• Liaise with surveyors, contractors, and housing colleagues on repairs and voids.
• Ensure all necessary certificates and documentation are in place before re-letting properties.
• Respond to resident complaints and enquiries, aiming for first-contact resolution.
• Contribute to continuous improvement of systems and practices.

Profile

• A successful Interim Repairs Officer should have:
• Relevant qualification or equivalent experience in repairs, building, or construction.
• Knowledge of health and safety regulations in maintenance/construction.
• Experience delivering high-quality repairs and void maintenance services.
• Strong IT skills (Word, Excel, Outlook) and record-keeping ability.
• Excellent written and verbal communication skills.
• Commitment to resident involvement, equality, and diversity.
• Flexible, proactive, and able to work occasional evenings/weekends.

Job Offer

• Competitive hourly rate of £17 to £21, depending on experience.
• Temporary position lasting between 6 and 12 months.
• Opportunity to work within a supportive team in the property department.
• Gain hands-on experience in property repairs and maintenance coordination.
• Full time office working in London (potential to go hybrid after 6 months).