Insurance Team Manager

Castle Employment Agency Ltd; Malton; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Insurance Team Manager in Malton, England. The successful candidate will lead and motivate a high-performing team, supporting the development of commercial strategies while ensuring compliance with FCA regulations. This full-time position requires strong leadership, excellent communication skills, and a Cert CII qualification or equivalent experience. The role offers a hybrid work model after six months, a competitive salary between £35,000 to £45,000, and part of a values-driven organization where service quality matters.

Qualifications

• Previous management experience, ideally within the insurance industry.
• Ability to motivate and inspire a team during change.
• Proactive approach with strong organisational skills.

Responsibilities

• Support development and delivery of commercial strategy for the Team.
• Lead, coach and motivate a team of Client Advisors.
• Drive improvements in systems, processes and client journey.
• Contribute to recruitment and ensure effective compliant inductions.
• Oversee workload distribution and compliance monitoring.

Skills

Leadership skills

Strong communication skills

Attention to detail

Decision making

Motivational skills

Organisational skills

Education

Cert CII qualification (or equivalent)

Job description

Insurance Team Manager

Full time, Monday to Friday 8:30 - 5pm
Hybrid after 6 months (up to 2 days home)
Salary: £35,000 to £45,000
Location: Malton, North Yorkshire

Are you an experienced insurance professional with strong leadership skills and a passion for delivering exceptional client service? We are looking for an InsuranceTeam Manager to support the Head in lead a high performing team of Client Advisors.

This role plays a key part in shaping the commercial success, compliance standards and culture of the Team, ensuring clients receive high-quality advice aligned to FCA and company regulations.

The Role

As Care Team Manager, you will:

• Support the development and delivery of the commercial strategy for the Team.
• Lead, coach and motivate a team of Client Advisors, ensuring clear communication, strong performance and a positive team culture.
• Drive improvements in systems, processes and client journey to increase efficiency and service quality.
• Develop the team’s technical knowledge, training plans and individual career development.
• Contribute to recruitment and ensure new starters receive effective, compliant inductions.
• Oversee workload distribution, performance and adherence to FCA regulation through supervision, file checks and compliance monitoring.
• Ensure timely management of new and existing business, renewals, MTAs and insurer negotiations.
• Support the Head with departmental objectives, reporting and continuous improvement.
• Handle complaints and HR matters (such as absence, performance and conduct) in line with company policy.
• Promote and embed company values, fostering a collaborative and supportive team environment.

About You

To thrive in this role, you will bring:

• Cert CII qualification (or equivalent experience).
• Previous management experience, ideally within the insurance industry.
• Strong communication skills, both written and verbal.
• High attention to detail and confident decision making.
• The ability to motivate and inspire a team, even during periods of change.
• A proactive approach, strong organisational skills and the ability to work to deadlines.
• A collaborative mindset, with the ability to build strong internal and external relationships.
• A positive, resilient and adaptable attitude.

Desirable Experience

• Commercial lines insurance background.
• Experience working within FCA-regulated environments.

Why Apply?

You’ll be joining an organisation where people, service quality and values matter. You’ll play a key part in shaping the success and culture of the Team while contributing to the long term growth of the business. If you’re an experienced leader looking to make a meaningful impact within a supportive, values-driven environment, we’d love to hear from you.