Insurance Operations Manager: Data & Process Excellence

Michael Page; Cheltenham; On-site; GBP 55,000 - 65,000; Full time

Job summary

A medium-sized insurance organization in Cheltenham seeks an experienced Operations Manager to oversee and improve processes within the insurance sector. The role involves managing onboarding, claims, and data quality, while ensuring compliance with industry standards. Candidates should have experience in bordereaux processing, managing service standards, and working with stakeholders. The position offers a competitive salary of £55-65k and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Qualifications

• Experience with borderaux processing and working with underwriting and claims data.
• Understanding of the claims process, ideally with household property losses.
• Experience managing service standards and customer-focused KPIs.

Responsibilities

• Oversee operational processes including onboarding, audits, and claims management.
• Ensure accurate processing of underwriting and claims bordereaux.
• Lead daily interactions with third-party system providers.

Skills

Bordereaux processing experience

Understanding of the claims process

Experience of managing service standards

Experience with internal stakeholders

Ability to constructively challenge stakeholders

Ability to meet tight deadlines

Power Query knowledge

Power BI knowledge

SQL knowledge

Job description

A medium-sized insurance organization in Cheltenham seeks an experienced Operations Manager to oversee and improve processes within the insurance sector. The role involves managing onboarding, claims, and data quality, while ensuring compliance with industry standards. Candidates should have experience in bordereaux processing, managing service standards, and working with stakeholders. The position offers a competitive salary of £55-65k and a comprehensive benefits package.