Insurance Application Lead

Pioneer Search Ltd; Greater London; Hybrid; GBP 63,000 - 75,000; Full time

Job summary

A leading insurance organization in London is seeking an Applications Lead for Insurance Systems specializing in Eclipse. The role involves managing operational health, incident resolution, and vendor interactions for critical applications in a hybrid work environment. Candidates should have a strong background in Eclipse (Sequel), SQL, and experience in managing third-party vendors. This opportunity allows you to work at the forefront of technology in the insurance sector while contributing to system stability and process improvements.

Qualifications

• Proven experience supporting Eclipse (Sequel) within a London Market environment.
• Practical skills using SQL for application troubleshooting.
• Experience engaging with offshore vendors in application support.

Responsibilities

• Own operational support for Eclipse (Sequel) insurance applications.
• Act as the technical escalation point for complex incidents.
• Coordinate incident and problem activities across teams.

Skills

Eclipse (Sequel) experience

SQL proficiency

Vendor management

Incident management

Tools

Azure DevOps

ServiceNow

Job description

Applications Lead - Insurance Systems (Eclipse)Type: Permanent
Salary: £75,000
Location: London (Hybrid, 2-3 days onsite)

A London Market insurance organisation is seeking an Applications Service Manager with strong Eclipse (Sequel) experience to take ownership of the stability, performance, and vendor‑led support of its core insurance platforms.

This role sits at the intersection of hands‑on application understanding and service oversight. It will suit someone who is comfortable operating at system level within Eclipse, understanding how the platform behaves, where issues arise, and how to challenge vendors effectively, while also coordinating support and delivery across multiple third parties.

The Opportunity

You will be responsible for the day‑to‑day operational health of business‑critical underwriting and claims applications, with Eclipse (Sequel) at the centre of the estate.
The role combines technical application ownership with vendor and service management, requiring confidence in incident investigation, release coordination, and system stability rather than purely process‑driven ITSM.

You will work closely with internal stakeholders, delivery leads, and offshore vendors to ensure incidents are resolved accurately, releases are controlled, and environments remain stable and secure.

Key Responsibilities

• Own operational support for Eclipse (Sequel) insurance applications across underwriting and claims.
• Act as the technical escalation point for complex incidents, investigating issues at application, database, and integration level before engaging vendors.
• Use SQL to interrogate data, validate incidents, confirm fixes, and support root cause analysis.
• Coordinate incident, problem, and change activities across internal teams and third‑party suppliers, ensuring accountability through to resolution.
• Oversee application releases and fixes, working with vendors and delivery teams via Azure DevOps or similar tooling.
• Validate vendor outputs, challenge root cause analysis where required, and ensure corrective actions are completed.
• Maintain service readiness for audits, DR testing, and regulatory requirements.
• Apply ITIL‑aligned practices pragmatically to ensure service stability rather than process overhead.

What We’re Looking For

• Proven experience supporting Eclipse (Sequel) within a London Market, specialty insurance, or reinsurance environment.
• Strong understanding of policy and claims systems and how they operate at system level.
• Practical experience using SQL to support application troubleshooting and data validation.
• Experience working with offshore or third‑party vendors in an application support or service ownership capacity.
• Familiarity with release management, incident management, and service tooling such as ServiceNow and Azure DevOps.
• Confidence engaging in technical discussions with developers, vendors, and infrastructure teams, without needing to be a hands‑on developer.

What Will Set You Apart

• Deep familiarity with Eclipse configuration, data structures, batch processes, or integrations.
• Experience supporting business‑critical insurance platforms where system stability is paramount.
• A track record of improving service quality by combining technical understanding with effective vendor management.
• Ability to balance reactive incident ownership with proactive service and stability improvements.

Why Join

This is an opportunity to lead core insurance systems within a modern, product‑aligned technology environment.
You'll play a central role in keeping critical platforms running smoothly while working closely with delivery teams and vendors to continuously improve how applications support the business.

We are still considering candidates prior to the new year so apply now following the link.