Installations Coordinator

Arjo; Houghton Regis; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare product company in Houghton Regis is seeking an Installation Coordinator to manage logistics from procurement to installation. Responsibilities include scheduling deliveries, supporting the installation team with documentation, and handling customer inquiries effectively. Successful candidates will be computer literate, detail-oriented, and possess experience in a planning environment. The role emphasizes communication and organizational skills, and offers an inclusive workplace culture.

Benefits

Inclusive workplace culture

Support for mental well-being

Commitment to diversity and inclusion

Qualifications

• Computer literate and able to work on all Microsoft packages.
• Previous experience in a Planning and Logistics environment desirable.
• An effective communicator used to dealing with internal teams as well as external customers.
• Attention to detail and the ability to organize workload.

Responsibilities

• Administrate the scheduling of product delivery.
• Support the Installation Team Leaders with documentation for installation.
• Process and administrate customer returns.
• Manage customer enquiries efficiently.

Skills

Effective communication

Attention to detail

Organizational skills

SAP experience

Computer literacy

Job description

Working within the Installation team, you will be responsible for the operational process from procurement to installation/delivery for a wide range of the Arjo products. You will also provide administrative support to the Operations function.

Responsibilities

• Administrate the scheduling of product delivery.
• Administrate itineraries for installation of equipment, ensuring full liaison with customers, installation engineers, internal projects department and field sales accordingly.
• Support the Installation Team Leaders ensuring that the installation engineers have all the documentation in order to complete the installation first time, including liaison with sub-contractors for completion of structural works outside of our scope.
• Accurately process and administrate collection of goods in relation to customer returns.
• Liaise with internal teams and customers regarding product lead times and availability along with delivery timescales and manage customer expectations of the delivery process.
• Manage customer enquiries efficiently and take appropriate action to close the enquiry in a timely fashion.
• Responsible for customer relationships and support, acting as a channel for communication for all areas of the business with focus on sales operations team, field sales team and installation engineers.

Qualifications

• Remain up to date with product knowledge.
• Computer literate and able to work on all Microsoft packages.
• Previous experience in a Planning and Logistics environment desirable.
• An effective communicator used to dealing with internal teams as well as external customers.
• Attention to detail and the ability to organise work load.
• SAP experience advantageous.
• Ability to prioritise work and adhere to deadlines.

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process.

We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025, reflecting our commitment to creating a positive and rewarding workplace for all.

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.